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24 Posts

11-30-2019

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Updates Causing Issues

2019-12-15, 21:38 PM

recent mass of updates causing issues

 

Phone
custom ringtones duplicated

 

Photos
double folders w/SD merged

 

Translate
on/offline different

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13529 Posts

03-05-2018

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Re: Updates Causing Issues

2019-12-16, 15:15 PM

Hi caltrop,

 

An update shouldn't cause any issues, but I'd like to confirm, what was the update about (Apps/Software)? Do you have your contacts with custom ringtones duplicated? If that's the case, you may try deleting the duplicates. If photos were also duplicated, just delete the duplicates. Not sure what you meant with online and offline translate, can you please elaborate? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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24 Posts

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Apparent Duplicate Folders & Files

2019-12-16, 20:27 PM

Lately there's two of everything.

 

The SD Card is merged.

 

Apps like Photos list two identical folders. Photos has other issues, it also shows files from other folders as well. It is a MESS!

 

Apps like file managers have no issues. Files & Ghost Commander work as they should.

 

Other apps work as they should as well.

 

This duplication of folders & files is disturbing since an app like Photos is integral to Android.

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24 Posts

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Re: Apparent Duplicate Folders

2019-12-17, 1:41 AM

Google Files is exhibiting the same behavior.

 

Only Google Apps are affected.

 

Very disturbing!

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24 Posts

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Re: Updates Causing Issues

2019-12-17, 1:46 AM

Single ringtone in the ringtones folder.

 

Shows twice in the ringtone list when changing tones.

 

ALL custom ringtones are duplicated in the choices list but are single non-duplicate files.

 

Similar duplication is occurring in other Google Apps: Files & Photos. But not in any other Apps. See my other post.

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24 Posts

11-30-2019

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Re: Apparent Duplicate Folders & Files

2019-12-17, 11:02 AM

Here is what I think is going on with File & Folder Duplication.

 

Google's inept programmers are ASSuming that if a device has an SD Card that it is removable & not merged with device memory.

 

Reading main memory with a merged SD Card you get everything. Then reading the merged SD Card you get some of everything. And both are finally displayed as a MESS.

 

Why some Files from other Folders show in the wrong Folder...? Probably because the Application is trying to read a merged SD Card as a removable SD Card.

 

All kinds of strange things can happen when messing about with memory the wrong way. I know, I am a 'C' Programmer! ?

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Re: Apparent Duplicate Folders & Files

2019-12-18, 16:06 PM

Hi caltrop,

 

Can you try formatting the SD card? Backup its files first then format it. Let me know if it happens again. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re: Updates Causing Issues

2019-12-18, 16:40 PM

SD Card merged with system memory with migrated data.

 

Formatting will destroy the entire system! ?

 

The problem: Apps, like Google Photos & Files, try to read an SD Card that is not there.?

 

Other non-Google Apps operate without incident.

 

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  • Message 9 of 13

Re: Updates Causing Issues

2019-12-19, 19:48 PM

Hi caltrop,

 

I understand, but it is essential for you to format the SD and make sure it won't happen again. You can back up your files before formatting it. This way we'll know if the card is failing. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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Re: Updates Causing Issues

2019-12-21, 16:21 PM

And how does one re-format  a merged memory SD Card?

 

The only choice I have in settings is Format As Portable.

 

Formatting this card will mess with the Operating System since it is merged memory and has OS Data Migrated.

 

I can only backup the user data files, NOT the OS files that are hidden. That would require Root Privilage.

 

And this issue is only occuring with Google Apps Files & Photos that appear to be trying to access an SD Card that is NOT there, it is merged to main memory. All other Apps work as they should.

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