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40 Posts

07-05-2015

United Kingdom of Great Britain and Northern Ireland

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  • Message 11 of 51

Re: Warranty registration problems?

2019-08-31, 4:34 AM
yep thanks...i think the issue is that somewhere along the line lenovo website seems to be determining the serial number/imei to be a lenovo laptop.
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13450 Posts

03-05-2018

United States of America

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  • Message 12 of 51

Re: Warranty registration problems?

2019-09-02, 13:40 PM

Hi Martin12514,

 

Were you able to register the IMEI using a Lenovo laptop? 

 

Best regards,
Rich
Motorola-Lenovo Support



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40 Posts

07-05-2015

United Kingdom of Great Britain and Northern Ireland

86 Signins

817 Page Views

  • Posts: 40
  • Registered: ‎07-05-2015
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 817
  • Message 13 of 51

Re: Warranty registration problems?

2019-09-02, 19:40 PM

Nope still can't register it. And what I meant was in the back end of lenovo database it seems to think the serial number is a laptop instead of a mobile.

for exmample when i put in my phone serial number (zy3267xxxx) it somehow converts it to serial number TH63LL5GTP) which in turn, turns out to be a laptop...so im thinking that could be the problem...somewhere in a lenovo database it doesnt recognise and link my phone serial /imei to a moto g7 play correctly.

 

or its something with the imei for my phone not registered in the lenovo database... because if i put in another imei from another g7 play..it registers..

 

are you able to have my issue escalated somehow?

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13450 Posts

03-05-2018

United States of America

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  • Message 14 of 51

Re: Warranty registration problems?

2019-09-04, 19:30 PM

Hi Martin12514,

 

Yes, I have escalated this. I will let you know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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40 Posts

07-05-2015

United Kingdom of Great Britain and Northern Ireland

86 Signins

817 Page Views

  • Posts: 40
  • Registered: ‎07-05-2015
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 817
  • Message 15 of 51

Re: Warranty registration problems?

2019-09-10, 9:54 AM
any chance of a update regarding my issue. i still cant add my phone and i really want to get onboard for the MFN.
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1 Posts

09-19-2019

United States of America

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  • Message 16 of 51

Re: Warranty registration problems?

2019-09-19, 14:20 PM

I am having an issue in registering my Moto G7. My G7 Play registered just fine (other than an incorrect date), but the system didn't recognize my IMEI number for my G7.

 

Now the "My Stuff" page won't even proceed to the IMEI entry when "register a new device" is selected. Instead it just kicks me to the device help page.  When I select the G7 and attempt to register through that second page, it kicks me back to My Stuff.

 

Basically going around in circles.

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40 Posts

07-05-2015

United Kingdom of Great Britain and Northern Ireland

86 Signins

817 Page Views

  • Posts: 40
  • Registered: ‎07-05-2015
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 817
  • Message 17 of 51

Re: Warranty registration problems?

2019-09-19, 22:36 PM
ive had my phone now for nearly a month and I still cant register it...or have it added to the MFN.

seems like motorola support isnt up to scratch since it got sold to lenovo :-(
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13450 Posts

03-05-2018

United States of America

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  • Message 18 of 51

Re: Warranty registration problems?

2019-09-20, 19:11 PM

Hello,

 

Sorry it's taking this long. We have it reported already. We're still working on this until now. I will let you know once we're able to register your IMEIs. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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40 Posts

07-05-2015

United Kingdom of Great Britain and Northern Ireland

86 Signins

817 Page Views

  • Posts: 40
  • Registered: ‎07-05-2015
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 817
  • Message 19 of 51

Re: Warranty registration problems?

2019-10-05, 3:14 AM
this is really terrible service by motorola...ive had my phone now about 6 weeks and this issue reported for maybe 5 weeks and its still not resolved.
very dissapointed.
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13450 Posts

03-05-2018

United States of America

1275 Signins

173035 Page Views

  • Posts: 13450
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  • Message 20 of 51

Re: Warranty registration problems?

2019-10-10, 15:26 PM

Hi Martin12514,

 

Unfortunately, our team is still investigating this. Rest assured we're are looking into this matter, I will keep you updated here once we have a fix. 

 

Best regards,
Rich
Motorola-Lenovo Support



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