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34 Posts

07-05-2015

GB

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  • Message 21 of 35

Re: Warranty registration problems?

2019-10-26, 22:00 PM
thank you
finally after 2 months i was able to add my phone in my devices...
now its just showing its out of warranty..haha
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8716 Posts

03-05-2018

US

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  • Message 22 of 35

Re: Warranty registration problems?

2019-10-29, 17:21 PM

Hi Martin12514,

 

Thanks for confirming this. That's odd. I'll follow up on this. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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8716 Posts

03-05-2018

US

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  • Message 23 of 35

Re: Warranty registration problems?

2019-10-30, 17:28 PM

Hi Martin, 

 

I have someone to assist us with this, we need to get a proof of purchase (receipt) from you so we can create a ticket and escalate this. Can you send me a private message with this information? Just click on my profile and you'll see the option to send a pm. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

02-11-2018

SE

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  • Message 24 of 35

Re:Warranty registration problems?

2019-11-16, 20:17 PM

I also have this problem now, nov 2019 from Sweden.  Cant register at mystuff. IMEI removed

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8716 Posts

03-05-2018

US

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  • Message 25 of 35

Re: Warranty registration problems?

2019-11-19, 17:30 PM

Hi 24JJ,

 

Thanks for posting. Can you please submit this report to us? Kindly fill-up the form I provided in my first post. Let me know once you have submitted it. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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4 Posts

12-26-2019

UA

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  • Message 26 of 35

Re: Warranty registration problems?

2020-01-02, 6:40 AM

Hello. I filled out the registration form for my Moto G Power phone, but so far the Google Play settings reflect that the device is not certified. When will my phone be registered and certified?

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8716 Posts

03-05-2018

US

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  • Message 27 of 35

Re: Warranty registration problems?

2020-01-03, 15:08 PM

Hi Arbitr,

 

Thanks for posting on the thread, we have received your form, we're working on it. Regarding the Google Play not certified, I'll raise it to our teams. I'll keep you posted. 

 

Best regards,
Rich
Motorola-Lenovo Support



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4 Posts

12-26-2019

UA

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  • Message 28 of 35

Re: Warranty registration problems?

2020-01-04, 5:59 AM
Thank you very much, I hope for your help.
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4 Posts

12-26-2019

UA

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  • Message 29 of 35

Re:Warranty registration problems?

2020-04-07, 11:38 AM

Hello. 01/03/2020 you answered me that you received my completed form for certification of my Moto. Moto G Power, but so far the Google Play settings show that the device is not certified. Also, you informed me that you are working on certification of my phone. So far, my phone is not certified. When will this happen?

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8716 Posts

03-05-2018

US

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  • Message 30 of 35

Re:Warranty registration problems?

2020-04-07, 19:50 PM

Hi Arbitr,

 

Thanks for getting back. I apologize if I have missed this for months, I checked this back in time when I asked this, however, I don't have an update yet. I will ask the team again. 

 

Best regards,
Rich
Motorola-Lenovo Support



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