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6 Posts

07-04-2018

GB

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WiFi Problem after security upgrade

2020-01-20, 15:24 PM

Hi,

 

My phone automatically updated a security patch a couple of days ago since then the only wifi connection I can get to the internet is through my home network.  I am unable to connect to any wifi hot spots in places like restaurants, coffee shops or pubs I use or even my own provider's mobile network. The wifi works but I am unable to connect to the internet all I get is error messages. All the places I have tried to use are places I have connected in on a regular basis without problems. This update appears to have blocked me from accessing the internet unless I am home. Does anyone have a fix for this?

 

Thank you in advance

John

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8571 Posts

03-05-2018

US

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Re: WiFi Problem after security upgrade

2020-01-23, 17:51 PM

Hi John,

 

Can you share what's the error message? Also, try resetting your network settings (Settings > System > Advanced > Reset Options > Reset WiFi, mobile, Bluetooth). Please note that this will reset all the settings you have on this category so you might have to re-establish your settings and WiFi and Bluetooth connections. Once done, restart your device and try connecting to WiFi. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

07-04-2018

GB

7 Signins

54 Page Views

  • Posts: 6
  • Registered: ‎07-04-2018
  • Location: GB
  • Views: 54
  • Message 3 of 4

Re: WiFi Problem after security upgrade

2020-02-03, 16:59 PM

Hi,

Sorry for the delay in replying I have cured the problem which was wifi related I had wifi but no internet connection outside my home wifi network. I tried using the reset network tools at home but it did not solve the problem so I took it out to wifi that did not give me internet and ran it again and then after a couple of reboots the problem resolved itself. No idea why it worked this way but it did,

 

Thanks for your help

John

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8571 Posts

03-05-2018

US

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  • Posts: 8571
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 134922
  • Message 4 of 4

Re: WiFi Problem after security upgrade

2020-02-05, 16:04 PM

Hi keonit,

 

Thanks for getting back to me. Glad it's working back just after a couple of reboots. Let me know if you need further help. 

 

Best regards,
Rich
Motorola-Lenovo Support



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