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01-02-2020

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calls going straight to voice mail

2020-01-02, 16:30 PM

We have two new MotoG7 Play phones.  A few days ago, calls to both phones suddenly started going straight to voicemail. If we power off the phones and restart, they will accept calls, but a little bit later it goes back to the calls going straight to voicemail.  DND is turned off, so that is not the problem. Any suggestions?

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46 Posts

08-06-2019

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Re: calls going straight to voice mail

2020-01-02, 21:46 PM

The odds of this problem occurring on two brand new devices is surprising. Could you remove your SIM cards and place them into another device? Does the problem duplicate itself? If so, you’ll need to contact your carrier.

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2 Posts

01-02-2020

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Re: calls going straight to voice mail

2020-01-03, 1:42 AM
Thanks! I did contact my carrier today and we reset the network, so far seems to be working. Thanks for your response.

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This helped me too

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8604 Posts

03-05-2018

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Re: calls going straight to voice mail

2020-01-03, 17:02 PM

Hi PeggyJ,

 

Thanks for sharing what works for you. Marked your response as solved so it will help other users try the suggested troubleshooting. 

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

03-10-2020

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Re:calls going straight to voice mail

2020-03-10, 5:11 AM
Mine is doing the same thing. Get message cellular network not available for voice calls. Put sim in another device and it worked so what is happening with my Moto g7
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8604 Posts

03-05-2018

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Re:calls going straight to voice mail

2020-03-10, 19:10 PM

Hi Danet1992,

 

Thanks for posting on this thread. Have you tried doing the reset network settings? (Settings > System > Reset > Reset WiFi, mobile, Bluetooth > Reset Settings). Let me know if that helps.

 

Best regards,
Rich
Motorola-Lenovo Support



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