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03-07-2020

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moto G7 optimo maxx (XT1855DL) not receiving calls

2020-03-07, 20:42 PM

I have had this phone for 3 months so far and it was receiving calls just fine until yesterday. I receive no notification that anyone is calling me, and from what I've heard it says that it is blocking all incoming calls. I have checked and do not disturb is off, I have the volume on, and am able to receive notifications. What's strange is I can receive text messages just fine, but phone calls seem to be blocked.

So far I have tried:

  • Resetting the phone
  • Turning on safe mode to see if it is a 3rd party app

 

So far none of these have solved the issue.

Information-wise it's hardware version is PVT1, it is a tracphone, and is running android version 9.

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8729 Posts

03-05-2018

US

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Re:moto G7 optimo maxx (XT1855DL) not receiving calls

2020-03-09, 16:56 PM

Hi,

 

I appreciate the troubleshooting steps you've tried. Can you please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

See here for the instruction. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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