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5 Posts

07-16-2021

Canada

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moto g⁷ play Battery charging

2021-07-18, 15:52 PM

I recently purchased a motorola moto g⁷ play from a factorydirect store on July 5.

Battery charging takes a long time like 8 hours or so.

what is the solution.

 

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8281 Posts

07-06-2017

United States of America

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Re:moto g⁷ play Battery charging

2021-07-19, 15:33 PM

@ m0168.org wrote:

I recently purchased a motorola moto g⁷ play from a factorydirect store on July 5.

Battery charging takes a long time like 8 hours or so.

what is the solution.

 

 

 

Hi,

 

Thank you for reaching us about this. Have you tried a different charger? ¿Does this happen on the first day of the purchase? Would you like to provide more details?

 

Best Regards,

Kevin

Motorola Support.



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5 Posts

07-16-2021

Canada

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Re:moto g⁷ play Battery charging very slow

2021-07-21, 11:42 AM

on first day of charging I did some troubleshooting because a defective cable came in the box with the refurbished phone. After finding the reason for no charging I used my previous cable from old zte phone, so it started charging (phone was bought on July 05), During the past 15 days or so I was monitoring the behaviour of the phone, it takes very long (almost never) to reach 100% charge.

(zte 835 very technlogy charges must faster 100% in 3/4 hours).

 

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5 Posts

07-16-2021

Canada

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Re:moto g⁷ play Battery charging vwry slow

2021-07-21, 11:43 AM

box included a black color Nokia charger with USB port on the side.

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8281 Posts

07-06-2017

United States of America

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Re:moto g⁷ play Battery charging

2021-07-21, 16:58 PM

@ m0168.org wrote:

box included a black color Nokia charger with USB port on the side.

 

 

Hi,

 

Thank you for the details. It could be the reason why the phone is not getting a charge. The box has to include a Motorola charge, not another brand charger. I will suggest you contact the seller (factorydirect store) to get the Motorola original charger.

 

Slds,
Kevin
Motorola Soporte.



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