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24 Posts

03-07-2018

US

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moto g7 black screen issue!!!

2020-02-15, 11:17 AM

hi everyone, i have the moto g7, and every once in a while i get a black screen, then the side button will not turn back on the screen. i have to usually wait a few minutes, or from what i noticed, i have to hold down the power button. the phone is still powered on when i get the black screen, just no screen lol. i was told this is a software issue. so im hoping a new security/update patch or android 10 rolls out soon.

 

thanks

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2 Posts

06-16-2019

US

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Re: moto g7 black screen issue!!!

2020-02-16, 8:04 AM

It sounds like my issue I am having when my phone starts to have hardware/software issues with the fingerprint sensor. Does the phone slow and glitch out? Also, does your fingerprint sensor still work when you're having these issues?

 

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24 Posts

03-07-2018

US

129 Signins

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  • Posts: 24
  • Registered: ‎03-07-2018
  • Location: US
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  • Message 3 of 4

Re: moto g7 black screen issue!!!

2020-02-16, 8:24 AM

my issue is screen goes black, does not want to come back on while pressing any button. i took the phone back, that problem is enough for me.

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8650 Posts

03-05-2018

US

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Re: moto g7 black screen issue!!!

2020-02-18, 21:36 PM

Hi packersfan036,

 

I just wanted to make sure, did you send back the phone already? Let me know if you need further help. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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