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12 Posts

03-02-2021

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 12
  • Registered: ‎03-02-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 1 of 4

moto g7 power

2021-03-02, 14:17 PM

hi everyone, im new here thanks for letting me join.

 

I have the moto g7 power and all of a sudden if someone rings me they can hear me but i cant hear them and there is no sound when they do ring or text etc.

i have turn off and re started and looked to see if i have touched something but all is how it should be. has anyone got any ideas. thank you.

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3668 Posts

03-04-2016

India

1239 Signins

59200 Page Views

  • Posts: 3668
  • Registered: ‎03-04-2016
  • Location: India
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  • Message 2 of 4

Re:moto g7 power

2021-03-03, 4:52 AM

@ jan4pip wrote:

hi everyone, im new here thanks for letting me join.

 

I have the moto g7 power and all of a sudden if someone rings me they can hear me but i cant hear them and there is no sound when they do ring or text etc.

i have turn off and re started and looked to see if i have touched something but all is how it should be. has anyone got any ideas. thank you.

Hi, 

 

Thank you for reaching out and sorry to know about this. Can you please test the device speaker using the Device help app and let us know the results of the speaker test. 

 

Open the app drawer >>Open the Device Help app>>Tap Device Diagnosis >>Tap Hardware Test >> Tap Microphone or Speaker.

 

Regards

Sandip



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12 Posts

03-02-2021

United Kingdom of Great Britain and Northern Ireland

21 Signins

100 Page Views

  • Posts: 12
  • Registered: ‎03-02-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 100
  • Message 3 of 4

Re:moto g7 power

2021-03-03, 16:01 PM

Hi Sandip.

 

Thank you for your advice, I did everything you asked me to do and when it asked if I heard anything I had to say no as I couldn't.

Is it possible that the speaker and the microphone have gone on it? if so do you have any idea how much it would cost to replay if thats possible.

Any further advice would be very much appreciated.

 

Thank you.

 

Jan.

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51 Posts

02-07-2020

United Kingdom of Great Britain and Northern Ireland

100 Signins

1026 Page Views

  • Posts: 51
  • Registered: ‎02-07-2020
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 1026
  • Message 4 of 4

Re:moto g7 power

2021-03-04, 8:21 AM

@ jan4pip wrote:

Hi Sandip.

 

Thank you for your advice, I did everything you asked me to do and when it asked if I heard anything I had to say no as I couldn'.

Is it possible that the speaker and the microphone have gone on it? if so do you have any idea how much it would cost to replay if thats possible.

Any further advice would be very much appreciated.

 

Thank you.

 

Jan.

 

Hi @jan4pip !

 

I sent you a private message.

 

Thanks,

- Marta

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