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02-19-2020

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moto g7play not compatible with tello

2020-02-19, 19:17 PM

I purchased an unlocked moto G7 Play. Why  does it show as not compatible with tello when they publish that it is. when i attempt to activate it the Imei comes back as incorrect or not compatible with Tello

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8650 Posts

03-05-2018

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Re: moto g7play not compatible with tello

2020-02-20, 14:23 PM

Hi mgzim,

 

I'll ask around. Can you please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your check-in data and software build to see if they're the reason why.

See here for the instruction.  Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re: moto g7play not compatible with tello

2020-02-20, 18:17 PM
I think I updated correctly
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8650 Posts

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Re:moto g7play not compatible with tello

2020-03-09, 19:03 PM

Hi mgzim,

 

I apologize for the late reply due to small overlap. Thanks for your reply though. Can you please check if you have successfully updated your profile? I'm not seeing the details in your profile yet. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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