Motorola Community

Moto G Phonesmoto g7 play / moto g7 / moto g7 power / moto g7 plus
All Forum Topics
Options

5 Posts

03-21-2019

GB

10 Signins

208 Page Views

  • Posts: 5
  • Registered: ‎03-21-2019
  • Location: GB
  • Views: 208
  • Message 1 of 7

moto help app

2019-03-27, 18:31 PM

in the moto help app each time im told failed to get warrenty info this has now been happening for over a week now is there a problem with the app or is it something ive done wrong upon registering my phone.

 

to add if i log into the uk motorola support the warrenty status is correct just isnt showing up in the moto help app on moto g7 plus

 

thanks Lee

Solved! See the solution
Reply
Options

226 Posts

01-31-2014

GB

1477 Signins

28692 Page Views

  • Posts: 226
  • Registered: ‎01-31-2014
  • Location: GB
  • Views: 28692
  • Message 2 of 7

Re: moto help app

2019-03-27, 19:30 PM

The Help App has always said that about my UK Motorola One as well.

 

Another one to check, on the support "My Stuff" page, it says the warranty runs out after 1 year - but the Motorola One has a 2 year warranty.  I expect the G7 range to be the same 2 year warranty?.

Reply
Options

5 Posts

03-21-2019

GB

10 Signins

208 Page Views

  • Posts: 5
  • Registered: ‎03-21-2019
  • Location: GB
  • Views: 208
  • Message 3 of 7

Re: moto help app

2019-03-27, 19:45 PM
mine is saying feb 2020 so just 1 year on moto g7 plus, but either way its put me a little at rest knowing im not the only one then,

thanks for your reply :)
Reply
Options

226 Posts

01-31-2014

GB

1477 Signins

28692 Page Views

  • Posts: 226
  • Registered: ‎01-31-2014
  • Location: GB
  • Views: 28692
  • Message 4 of 7

Re: moto help app

2019-03-27, 20:00 PM

Going by the Lenovo site, the G7 Plus does also come with a two year guarantee, so warranty date on "my stuff" is also wrong for you :-(

 

Scroll to bottom of page  https://www.lenovo.com/gb/en/phones/moto/moto-g-series/moto-g7-plus/p/PMIPMBQ19MN

Reply
Options

5 Posts

03-21-2019

GB

10 Signins

208 Page Views

  • Posts: 5
  • Registered: ‎03-21-2019
  • Location: GB
  • Views: 208
  • Message 5 of 7

Re: moto help app

2019-03-27, 21:06 PM

Hmm yes I see that looks like I'll have to chase this up tomorrow unless a Motorola representative can shed some light on this

 

I did by from carphone warehouse and there warranty information for Motorola products is 12 months I dunno tho grasping at straws now thankfully nothing wrong with the handset but if was to play devil's advocate and something went wrong I'd be up trouble street

 

Thanks Lee

Reply
Options

28352 Posts

02-02-2016

US

5841 Signins

132765 Page Views

  • Posts: 28352
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 132765
  • Message 6 of 7

Re: moto help app

2019-03-28, 11:58 AM

Your receipt is your proof of purchase, and ultimate decider on warranty. 

 

Online/onphone tools are not accurate in regards to when warranty starts as they have no way to know when a device was purchased. 


* Search box is your friend * I don't respond to PM if question belongs in forum

0 person found this solution to be helpful.

This helped me too

Reply
Options

5 Posts

03-21-2019

GB

10 Signins

208 Page Views

  • Posts: 5
  • Registered: ‎03-21-2019
  • Location: GB
  • Views: 208
  • Message 7 of 7

Re: moto help app

2019-03-28, 12:34 PM

thankyou alphadog

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete