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3 Posts

11-29-2019

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new moto g7 power and wifi calling

2019-11-29, 20:11 PM

Hello ,I just bought a moto g7 power unlocked model # XT1955-2 . Everything I have read says that wifi-calling should be an option however I can not find the option to turn it on anywhere in the phone . I live with spotty reception and need this . Have I missed something , thank you  

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8752 Posts

03-05-2018

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Re: new moto g7 power and wifi calling

2019-11-29, 20:25 PM

Hi Starmage,

 

The model you're using is not intended for sale in the US. it is sold for another region. It may not have the required radio bands for your mobile carrier, and they are only in warranty in the country where they were intended for sale. We cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM will operate. We do not recommend buying a phone that is not sold in the region where you'd like to use it regularly. Let me know if you have any questions. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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3 Posts

11-29-2019

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Re: new moto g7 power and wifi calling

2019-11-29, 20:33 PM
my sim works in the phone everything works just fine except no wifi calling .Thank you
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2 Posts

12-10-2019

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Re: new moto g7 power and wifi calling

2019-12-10, 21:24 PM

What are you talking about. Motorola sells this phone on Amazon to the US market now as an International unlocked phone.

 

https://www.amazon.com/Motorola-Unlocked-Smartphone-International-XT1955-2/dp/B07QC3FF3Q

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8752 Posts

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Re: new moto g7 power and wifi calling

2019-12-11, 18:04 PM

Hi crusaderscrypt,

 

Motorola does not make "international" versions of phones; any phones marketed as international are intended for other regions. The one on the link you provided is not sold directly by Motorola, it came from a third-party seller. Please check the seller first. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

12-10-2019

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  • Message 6 of 9

Re: new moto g7 power and wifi calling

2019-12-13, 20:11 PM
I did make that distinction, thanks for the clarification. I like the Moto G series, but need to know which models can do WiFi calling. Can you provide me a link to a list of model numbers that can do this?
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8752 Posts

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Re: new moto g7 power and wifi calling

2019-12-16, 14:16 PM

Hi crusaderscrypt,

 

I appreciate your interest in this. WiFi calling would depend on the carrier. We don't have list, but we have carrier compatibility lists; see here. To at least answer your question, I know the Moto G6 has WiFi calling on Verizon, and TMO, same goes with the Moto G7. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

02-25-2020

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  • Message 8 of 9

Re:new moto g7 power and wifi calling

2020-02-25, 18:45 PM

I just bought Moto G7 from Best buy and it is on the Verizon system. There is no menu pick that I can find for Wifi Calling.

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51 Posts

08-06-2019

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  • Message 9 of 9

Re:new moto g7 power and wifi calling

2020-02-25, 20:28 PM

If you have an unlocked Motorola phone, unfortunately Wifi Calling and Video Calling aren’t available on Verizon. The only feature Verizon guarantees on unlocked devices is VoLTE. This is part of their BOYD policy. If you desire to have the features mentioned, you must purchase a Verizon-branded phone. For future reference, T-Mobile allows Wifi Calling, Video Calling and VoLTE on any unlocked device. Here’s a Verizon thread where this subject is talked about in great detail> https://community.verizonwireless.com/t5/Android-General/Wifi-Calling-Service-on-BYOD-Unlocked-Phones/td-p/1007924

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