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03-31-2020

CA

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phone jack is not working

2020-03-31, 14:39 PM

Since a few weeks my phone jack has stopped working.

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119 Posts

09-11-2019

US

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Re:phone jack is not working

2020-03-31, 14:59 PM

Hi Syed01,

 

Thanks for posting. Have you tried a different headset/earphone on the audio jack? Can you do a hardware test on the audio connection by going to Moto Help/Device Help > Fix/Device Diagnosis > Hardware test? Please let us know how it goes. 

 

Best regards,
Mike
Motorola Support

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