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3 Posts

04-13-2021

Netherlands

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photos keeps stopping

2021-04-13, 16:17 PM

I cannot access photos on my G7, when pressing on photos a message comes up saying  " photos keeps stopping"

I have disabled app, I have powered off, but no change , any help would be appreciated.

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3 Posts

04-13-2021

Netherlands

2 Signins

15 Page Views

  • Posts: 3
  • Registered: ‎04-13-2021
  • Location: Netherlands
  • Views: 15

Re:photos keeps stopping

2021-04-14, 14:33 PM

Hi there thanks for the quick reply, I did everything you said, but that did not work but I found a website guidingtech that led me to fixing the problem. It ended with me going into system settings and clearing the cache in media storage and then clearing the cache on the photos app. (https://www.guidingtech.com/fix-google-photos-keeps-crashing-iphone-android/)

 I completed everything from 6 down and it worked, 

again thanks for your reply,

 

cheers,

 

Phil

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13474 Posts

03-05-2018

United States of America

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Re:photos keeps stopping

2021-04-13, 20:31 PM

Hi Phil MaGlass

 

I would suggest make sure the all apps and Photos app is up to date in Play Store. Also, there are things you can try from this link. I hope that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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3 Posts

04-13-2021

Netherlands

2 Signins

15 Page Views

  • Posts: 3
  • Registered: ‎04-13-2021
  • Location: Netherlands
  • Views: 15
  • Message 3 of 4

Re:photos keeps stopping

2021-04-14, 14:33 PM

Hi there thanks for the quick reply, I did everything you said, but that did not work but I found a website guidingtech that led me to fixing the problem. It ended with me going into system settings and clearing the cache in media storage and then clearing the cache on the photos app. (https://www.guidingtech.com/fix-google-photos-keeps-crashing-iphone-android/)

 I completed everything from 6 down and it worked, 

again thanks for your reply,

 

cheers,

 

Phil

0 person found this solution to be helpful.

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13474 Posts

03-05-2018

United States of America

1276 Signins

173200 Page Views

  • Posts: 13474
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 173200
  • Message 4 of 4

Re:photos keeps stopping

2021-04-14, 20:25 PM

Hi Phil,

 

Thanks for trying. Clearing cache and data on Photos app is something I would suggest but I wouldn't think of the Media Storage. Glad that works for you, thanks for sharing. I hope other users will find it helpful too. Thanks for giving me the opportunity to help or assist you. Please don't hesitate to reach out if you have any other questions or concerns. Also, if you see a pop-up for a survey, please do fill it out regarding your experience here in the community.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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