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MotoHun
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Posts: 15
Registered: ‎08-29-2019
Location: HU
Views: 399
Message 31 of 40

Re: G7 Plus -Missing Update

It seems Moto Agents disregard all the G7 owners having problem with software updates. Shame on them and on Levono. This is far away from what customer  support means.

 

By the way software update issue is not the only one G7 has since its release (almost 1 year).

 

1. Bad audio quality during recording

2. Stripes/Lines on dark photos

 

If these are hardware related and cannot be resolved via software update the phone should be recalled by the manufacturer.

 

In the past I owned many Motorola (Atrix 2, G5, Moto X 2013, Moto X2) and never had issue with these.

 

From my perspective I'm going to try the manual upgrade via RSDLite once I'm back from vacation and if it does not work I will return the phone to the seller and never by Motorola again.

fred922
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Posts: 8
Registered: ‎02-20-2019
Location: DE
Views: 377
Message 32 of 40

Re: G7 Plus -Missing Update

Hi,

Friday the 13th this month was not an unlucky day... i solved it and succeeded flashing 1. August 2019 update to my RETEU2 MotoG7+

I posted a long text describing lots of background here .. it disappeared....

maybe it was deleted automatically, because it contained a link to the G7 plus firmware that can be found on lenovo/motorolas own servers...

 

well.. lets see what happens to this post.

 

What worked for me finally was manual fastboot flashing

with the following commands: ( you will erase all your data on the phone ! )

 

First download install official LMSA form Lenovo

and let it download and extract

the latest firmware from Motorola ( I had LMSA Version 4.4.0.15)

You should find the firmware in the IMGDIR below.

 

========================================================

set IMGDIR=C:\ProgramData\LMSA\Download\RomFiles\LAKE_RETEU_PPWS29.98_111_3_subsidy_DEFAULT_regulatory_DEFAULT_CFC.xml

C:
cd C:\Program Files (x86)\Lenovo Moto Smart Assistant

fastboot getvar max-sparse-size
fastboot oem fb_mode_set
fastboot flash partition %IMGDIR%\gpt.bin
fastboot flash bootloader %IMGDIR%\bootloader.img
fastboot reboot-bootloader
fastboot flash modem_a %IMGDIR%\NON-HLOS.bin
fastboot flash fsg_a %IMGDIR%\fsg.mbn
fastboot flash bluetooth_a %IMGDIR%\BTFM.bin
fastboot flash dsp_a %IMGDIR%\dspso.bin
fastboot flash logo_a %IMGDIR%\logo.bin
fastboot flash boot_a %IMGDIR%\boot.img
fastboot flash dtbo_a %IMGDIR%\dtbo.img
fastboot flash system_a %IMGDIR%\system.img_sparsechunk.0
fastboot flash system_a %IMGDIR%\system.img_sparsechunk.1
fastboot flash system_a %IMGDIR%\system.img_sparsechunk.2
fastboot flash system_a %IMGDIR%\system.img_sparsechunk.3
fastboot flash system_a %IMGDIR%\system.img_sparsechunk.4
fastboot flash system_b %IMGDIR%\system_b.img_sparsechunk.0
fastboot flash system_b %IMGDIR%\system_b.img_sparsechunk.1
fastboot flash vendor_a %IMGDIR%\vendor.img_sparsechunk.0
fastboot flash vendor_a %IMGDIR%\vendor.img_sparsechunk.1
fastboot flash oem_a %IMGDIR%\oem.img
fastboot flash oem_b %IMGDIR%\oem_other.img
fastboot erase modemst1
fastboot erase modemst2
fastboot erase carrier
fastboot erase userdata
fastboot erase ddr
fastboot oem fb_mode_clear
fastboot reboot

========================================================

2 things seem critical for success:

- always specify the complete partition name ( _a / _b )
   relying on the default did not work for me.

- you cannot downgrade bootloader (without unlocking it .... what would void warranty....)
   you only can flash a bootloader (and the rest) of the same or of a higher version !

 

the date in some vars
shown by "fastboot getvar all"

gives a hint whats on the device:

....

(bootloader) git:abl: MBM-3.0-lake_retail-c37f6b5-190802
....

 

Good luck !

 

BR

Fred

fred922
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Posts: 8
Registered: ‎02-20-2019
Location: DE
Views: 375
Message 33 of 40

Re: G7 Plus -Missing Update

Hi,

 

just what I think:

 

The issue with LMSA flashing is

1) LMSA does not use correct partition names with _a

2) LMSA just calls "fastboot flash" commands in an "fire and forget" way
   It does not check the result of the command

   to show a Warning or Error in case something goes wrong

 

This 1) lead to a new gpt and bootloader beeing flashed,

but the rest of the flash commands fail because of nonexistent partitions without warning beeing displayed

 

Now if the new gpt/bootloader is backward compatible or it boots a fallback image,

you are still on the same or even older version....


@LENOVO LMSA dev:

when running the external flash commands, it would be really great if you create a logfile from their stdout/stderr
And even better to pass errors up to GUI and show that something went wrong ;-)

 

BR

aldmor
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Posts: 18
Registered: ‎08-04-2019
Location: RU
Views: 350
Message 34 of 40

Re: G7 Plus -Missing Update

Hello, Fred922.

 

As I understand it, your efforts were finally crowned with success. Did you really manage to update your RETEU2 phone within RETEU firmware?

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jdstormblessed
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Posts: 5
Registered: ‎08-03-2019
Location: SV
Views: 327
Message 35 of 40

Re: G7 Plus -Missing Update

@Fred922 . Thanks a lot for your post! Today I followed your instructions and now I finally have an updated Moto g7 plus! (reteu2).  @aldmor: yes, reteu firmware works for reteu2. 

aldmor
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Posts: 18
Registered: ‎08-04-2019
Location: RU
Views: 318
Message 36 of 40

Re: G7 Plus -Missing Update

Hurrah! Congratulations! In Russia they say - Patience and labor will grind everything.

KEVPAN815
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Posts: 10
Registered: ‎03-10-2019
Location: US
Views: 281
Message 37 of 40

Re: G7 Plus -Missing Update

I just received the August 2019 Security Patch about a week ago on my USA Retail Channel Moto G7. I should also note that the WIFI update that I was complaining about not getting is only available on the AT&T and Sprint Channels.
fred922
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Posts: 8
Registered: ‎02-20-2019
Location: DE
Views: 237
Message 38 of 40

Re: G7 Plus -Missing Update

> Did you really manage to update your RETEU2 phone within RETEU firmware?

Yes. From all what I read here and in other forums it looks like the firmware itself is the same.

Looks like the software channel is sent to the Moto Servers to decide wether to roll out the OTA Update or not...

KaVe82
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Posts: 2
Registered: ‎09-13-2019
Location: AT
Views: 189
Message 39 of 40

Re: G7 Plus -Missing Update

Lenovo just release a new version of LMS v4.4.0.22 and I was able to update my Moto G7 Plus to LAKE_RETEU_PPWS29.98_111_3_subsidy_DEFAULT_regulatory_DEFAULT_CFC without a problem.

 

Best regards

sniffels
Blue Screen Again
Posts: 6
Registered: ‎07-02-2019
Location: CH
Views: 96
Message 40 of 40

Re: G7 Plus -Missing Update

now with the update I was able to update it as well.
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