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4 Posts

05-10-2019

AR

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G7 Plus Registration and Double Bluetooth Streaming.

2019-05-10, 7:32 AM

Hi everybody! Super happy with my new phone!

 

Just to things.

 

I’ve been trying to register my phone unsuccessfully. The site doesn’t seem to recognize its IMEI. All my other phones are registered already. What am I doing wrong? I bought my Moto G7 Plus at an official retailer in Argentina.

 

My second question is, is it possible to stream by Bluetooth to two devices at the same time? I read that it is possible if the cellphone has Bluetooth 5.0, which is the case, but I can’t find the way or the options on the phone to do it.

 

Any help or advice woud be highly appreciated, thanks in advance, Joe!

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5988 Posts

12-04-2017

IN

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Re: G7 Plus Registration and Double Bluetooth Streaming.

2019-05-10, 13:53 PM

Hi Joe2090,

 

Thank you for writing to us, happy for your new device:smileyhappy:

 

About your registration failure, could you help us with the link you are trying on? Do you notice any error? If yes, could you help us with the screenshot?

 

Please update your profile with the IMEI number of your phone? If you need a reference in updating your profile, please click this link. We would like to take a look.

 

For your other questions about Bluetooth, the device does not have the option to connect multiple Bluetooth devices and is working as expected. 

 

Regards,

Swaraj

Motorola Support 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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4 Posts

05-10-2019

AR

7 Signins

167 Page Views

  • Posts: 4
  • Registered: ‎05-10-2019
  • Location: AR
  • Views: 167
  • Message 3 of 3

Re: G7 Plus Registration and Double Bluetooth Streaming.

2019-05-11, 3:56 AM

Thanks Swaraj for your fast replay!

 

This is the page where all my Motorola phones are registerd https://motorola-global-portal.custhelp.com/app/mcp%2Fmy_devices and the screenshot... of course the IMEI number is blank in the pic now but you can see the error.

 

The IMEI number has been added to my profile now.

 

 

Thanks Again Joe

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