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9 Posts

05-08-2015

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G7 Power keeps resetting

2019-04-21, 11:15 AM

Loading is without saying ,,Hello Moto". After swiping lock pattern nothing is loaded including normal screen from Nova Launcher and after a few seconds the phone starts to reset. The only difference between safe and recovery modes is Moto syas ,,Hello Moto".

 

The first restart happened when the phone should switch off the screen after ~1 minute after I checked the effects of changing 3 animation scale settings to 0.5 in the developer options. Earlier that day I had changed USB mode for file transfer.

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1507 Posts

10-16-2018

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Re: G7 Power keeps resetting

2019-04-21, 14:16 PM

Try a soft reboot.

 

Press and hold the middle of the Volume rocker switch and  keep it held in.Now also hold in the Power button.Keep them all held in until the phone reboots.This emulates taking the Battery out on phones with wired batteries on Moto Phones(possibly other Android phones as well).See if that gets it?

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Re: G7 Power keeps resetting

2019-04-21, 15:30 PM

Thanks for ideas. I don't think it is possible to press the middle of the volume rocker without pressing one of the underlying buttons. Keeping the volume down and power button gives fastboot mode, with written reason battery and with a few options including recovery mode, what I've tried. Pressing the power button for 30 seconds with or without volume up gives the same results.

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Re: G7 Power keeps resetting

2019-04-21, 15:36 PM

Sorry if I confused you.Just press the whole of the Volume key in instead of just one end and hold it in.Then the power button and keep them all held in until the phone reboots.

 

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Re: G7 Power keeps resetting

2019-04-21, 22:16 PM

I've tried a few times with the pressed whole volume button and every time I got Fastboot Flash Mode with ,,Fastboot Reason: Volume down key pressed"

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Re: G7 Power keeps resetting

2019-04-22, 6:59 AM

I think some people have had problems when they have changed the Animation speed.Have you tried putting it back to it's default?

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Re: G7 Power keeps resetting

2019-04-22, 8:04 AM

I can't. During a few seconds between swiping lock pattern and resetting my phone is completely unresponsive. Even accessibility menu button at the very bottom of the screen doesn't appear.

 


 wrote:

I think some people have had problems when they have changed the Animation speed.


How specific were these problems? G7 only? Pie only?

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Re: G7 Power keeps resetting

2019-04-22, 8:13 AM

I'm not sure but I've seen a few posts on it in general so might be both :(

 

If it were me I would bite-the-bullet and do a Factory reset.At least starting fresh the Updated O/S will be installed correctly.

 

However Can you boot to Recovery mode using the hardware keys and then Wipe the Cache Partition?

 

Just put Moto G7  recovery mode into a search engine if you are unsure on how to do it.

 

 

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Re: G7 Power keeps resetting

2019-04-22, 8:54 AM
 If it were me I would bite-the-bullet and do a Factory reset.At least starting fresh the Updated O/S will be installed correctly.

I can wait for a few days.

 


However Can you boot to Recovery mode using the hardware keys and then Wipe the Cache Partition?

I've tried Recovery Mode and in its menu, there is no option Wipe the Cache Partition.

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Re: G7 Power keeps resetting

2019-04-22, 13:52 PM

I think they removed of from some versions on Android :(

 


 wrote:

I've tried Recovery Mode and in its menu, there is no option Wipe the Cache Partition.


 

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12-04-2017

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  • Message 11 of 17

Re: G7 Power keeps resetting

2019-04-23, 13:03 PM

 wrote:
 If it were me I would bite-the-bullet and do a Factory reset.At least starting fresh the Updated O/S will be installed correctly.

I can wait for a few days.

 


However Can you boot to Recovery mode using the hardware keys and then Wipe the Cache Partition?

I've tried Recovery Mode and in its menu, there is no option Wipe the Cache Partition.


Hi Pawe_3,

 

Thanks for trying to fix your device. Please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the trouble? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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9 Posts

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Re: G7 Power keeps resetting

2019-04-23, 17:15 PM

Please update your profile with the IMEI number of your phone?

Done

 


Is it okay if we look into your apps to determine what is causing the trouble?

It is okay. Do you want me to list them here?

 


Make sure that your Motorola Privacy is enabled.

In Android settings? :) The problem is my phone is completely unresponsive between resets.

 

 

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  • Message 13 of 17

Re: G7 Power keeps resetting

2019-04-26, 18:32 PM

The problem repeats after hard resets and changing in ,,Select USB Configuration" in Developer options to ,,File transfer" from ,,Without file transfer". I can transfer files with the default ,,Without file transfer". During hard reset (,,Wipe data/ factory reset") ,,Userdata only" option is enough.

0 person found this solution to be helpful.

This helped me too

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2 Posts

05-09-2019

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Re: G7 Power keeps resetting

2019-05-09, 14:11 PM

Yes I had this issue as well, it seems to have been caused by setting the "Default USB configuration" setting to "File transfer".  I changed it back to the default "No data transfer" and I haven't had any issues since.

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05-09-2019

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Re: G7 Power keeps resetting

2019-05-09, 16:07 PM
 wrote:

Yes I had this issue as well, it seems to have been caused by setting the "Default USB configuration" setting to "File transfer".  I changed it back to the default "No data transfer" and I haven't had any issues since.


Kasha1, how did you set it back to "No data transfer" ? My phone does not allow me to get to the launcher...

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  • Message 16 of 17

Re: G7 Power keeps resetting

2019-05-09, 16:20 PM

I had removed my SD card (not sure if this made a difference), but I was able to use the phone while it was plugged into my computer. 

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  • Message 17 of 17

Re: G7 Power keeps resetting

2019-05-09, 23:07 PM

It worked attaching the phone to my laptop with a cable! Yhank you very much

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