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txryder
Paper Tape
Posts: 2
Registered: ‎03-11-2019
Location: US
Views: 250
Message 1 of 4

G7 can't download anything from the Playstore

I'm trying to download Microsoft Authenticator or just Speedtest from the Playstore, it is stuck on Downloading.  I've tried it on Wifi or mobile data without luck.  Anyone having this issue?

Motorola Admin Motorola Admin
Motorola Admin
Posts: 1,882
Registered: ‎02-11-2016
Location: US
Views: 228
Message 2 of 4

Re: G7 can't download anything from the Playstore


@txryder wrote:

I'm trying to download Microsoft Authenticator or just Speedtest from the Playstore, it is stuck on Downloading.  I've tried it on Wifi or mobile data without luck.  Anyone having this issue?


Let's see if we can figure out what's going on. Are you able to browse the web? If so, then try going to settings > Apps & notifications > See all > Menu (3 dots on top right) > Show System > Download manager > Storage > Clear Storage. Then try downloading the apps again. 

 

-Tom

txryder
Paper Tape
Posts: 2
Registered: ‎03-11-2019
Location: US
Views: 218
Message 3 of 4

Re: G7 can't download anything from the Playstore

This fixed it.

 

Go to Settings > Apps > All > Google Play Store and select both Clear data and Clear cache and finally Uninstall updates. Restart your device, open Google Play Store and try to download the app again.

Motorola Admin Motorola Admin
Motorola Admin
Posts: 1,882
Registered: ‎02-11-2016
Location: US
Views: 207
Message 4 of 4

Re: G7 can't download anything from the Playstore


@txryder wrote:

This fixed it.

 

Go to Settings > Apps > All > Google Play Store and select both Clear data and Clear cache and finally Uninstall updates. Restart your device, open Google Play Store and try to download the app again.


Thanks for sharing your solution. I'm glad it got everything working right.

 

-Tom

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