06-12-2019 06:12 PM
I bought a Moto G7 plus, I was getting notifications to complete setup and to update the phone.
I completed setup but did not transfer anything from old phone
Then went to update.
Every time I try to update, it downloads, runs to 10% - 13% and then says
"Software update unsuccessful - Sorry, there was a problem updating your moto G7 Plus. No changes were made."
Can i turn off updates just to stop that notification popping up telling me to update?
How can I get the phone to update?
06-13-2019 10:33 AM
Thanks for posting. Can you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.
Need help updating your profile? See here.