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TheNewUser
What's DOS?
Posts: 1
Registered: ‎06-12-2019
Location: DE
Views: 136
Message 1 of 2

Moto G7 Plus Update Unsuccessful

Hi,

I bought a Moto G7 plus, I was getting notifications to complete setup and to update the phone.

I completed setup but did not transfer anything from old phone

Then went to update.

Every time I try to update, it downloads, runs to 10% - 13% and then says

 

"Software update unsuccessful - Sorry, there was a problem updating your moto G7 Plus. No changes were made."

 

Can i turn off updates just to stop that notification popping up telling me to update?

How can I get the phone to update?

 

Thanks

Senior MotoAgent
Senior MotoAgent
Posts: 5,324
Registered: ‎03-05-2018
Location: US
Views: 70
Message 2 of 2

Re: Moto G7 Plus Update Unsuccessful

Hi TheNewUser,

 

Thanks for posting. Can you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here

 

Best regards,
Rich
Motorola-Lenovo Support

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