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mclucid
Punch Card
Posts: 25
Registered: ‎06-13-2019
Location: US
Views: 2,564
Message 21 of 114

Re: Moto G7 Power - Missing Security Updates

Well the latest is May 1st security patch so you can check the patch notes...but not actually be able to install it!

CJ73
Vacuum Tubes
Posts: 16
Registered: ‎06-11-2019
Location: AT
Views: 2,448
Message 22 of 114

Re: Moto G7 Power - Missing Security Updates

So, nearly 2 weeks since my first post and no usefull or informative answer from motorola/lenovo. My guess: we'll see no updates for the G7 Power at all. Smiley Sad

snipeman
What's DOS?
Posts: 1
Registered: ‎06-24-2019
Location: US
Views: 2,397
Message 23 of 114

Re: Moto G7 Power - Missing Security Updates

I have the same problem in the USA, I am stuck on Jan patch build # PP029.114-30.

 

I am unable to update to PPO29.114-63, installing the assistant yeilds the same "feauture coming soon" message.

 

I called customer service, they were useless, they told me I had to call Google becuase "they make the Android 9".

 

I've used many Nexus and Pixel phones, this was my first Motoroal phone, I'm thinking it will be the last.

 

Przemek77
Punch Card
Posts: 5
Registered: ‎06-20-2019
Location: PL
Views: 2,376
Message 24 of 114

Re: Moto G7 Power - Missing Security Updates

I have contacted with European support via online chat and the only information I have got is that the security update for Moto G7 Power will be released "soon", but no one knows when exactly :-(

CJ73
Vacuum Tubes
Posts: 16
Registered: ‎06-11-2019
Location: AT
Views: 2,356
Message 25 of 114

Re: Moto G7 Power - Missing Security Updates

Thank you for this information, we'll see when/If there is some progress.

James_Haines
What's DOS?
Posts: 2
Registered: ‎08-14-2015
Location: US
Views: 2,331
Message 26 of 114

Re: Moto G7 Power - Missing Security Updates

And this is exactly why I dropped Android/Motorola G7 for an Iphone, because at least I know for sure I ill get Security patches and updates.

lydham72
Fanfold Paper
Posts: 10
Registered: ‎07-04-2019
Location: GB
Views: 2,119
Message 27 of 114

Re: Moto G7 Power - Missing Security Updates

Moto G7 Power purchased SIM free from Argos (UK) in May, still stuck on December update.

 

I don't know what the solution is, it's very disappointing to be stuck on the old, non secure, version - even though the updates are available.

CJ73
Vacuum Tubes
Posts: 16
Registered: ‎06-11-2019
Location: AT
Views: 2,106
Message 28 of 114

Re: Moto G7 Power - Missing Security Updates

The most disappointing point for me is that Lenovo is absolutly ignoring this issue, and offers no solution at all.
brontide
Token Ring
Posts: 94
Registered: ‎04-01-2019
Location: US
Views: 2,099
Message 29 of 114

Re: Moto G7 Power - Missing Security Updates

Timely article

 

Motorola Sucks & You Shouldn't Buy Their Phones

Since Lenovo purchased Motorola in 2014, we've seen software updates quickly drop from very often and almost immediate under Google, to now, barely even getting updates. The Moto Z2 Force is not the only phone that is not getting many updates, the new Moto Z4 is only getting a promise of Android Q. Moto Z4 released last month (June 2019) and Android Q will release next month (August 2019). Motorola can't even promise Android R? That's a big deal.

 

 

Ivan1981
Fanfold Paper
Posts: 8
Registered: ‎06-15-2019
Location: RS
Views: 2,058
Message 30 of 114

Re: Moto G7 Power - Missing Security Updates

There is now may 2019 update for global version of the phone (before it was only for USA models):

https://motorola-global-en-roe.custhelp.com/app/answers/prod_answer_detail/a_id/140398/p/30%2C10363%...

 

But I'm still stuck, as almost everyone else on this thread on december 2018 update.

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