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1 Posts

05-09-2018

US

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Moto G7 issues with data

2019-05-06, 0:54 AM

Recently switched to Sprint.   I had been using a X4 but I started having so many issues I went ahead and bought a new Moto G7 that was suppose to be compatable with Sprint.  I have had had nothing but issues trying to get data which was the main reason I switched to Sprint.

 

Per the motorola site.

Check Mark
Device has been tested and carrier-certified to work on this network.

My wifes G5 plus works fine but next to no transfer and lost connections on my phone.

 

Hardware version       PVT

Model Number            XT1962-1

Software Channel       US retail

Build Number               PP026.114-16-7

 

I have seen several post to the effect that dropping back the orginal stock firmware fixes the issue, but that is followed by

a warning about voiding the warrenty etc etc etc.

 

I have had Moto G's going back to G3 and have always been very happy and referred my friends to them 

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94 Posts

04-02-2019

US

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  • Posts: 94
  • Registered: ‎04-02-2019
  • Location: US
  • Views: 2338
  • Message 2 of 2

Re: Moto G7 issues with data

2019-05-06, 2:10 AM

Try a profile update *#*#72786#*#*, this will clear and reapply the Sprint carrier settings.   This has worked for some people.

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