08-31-2019 08:13 PM - last edited on 09-02-2019 09:36 AM by Agent_Rich
ive had the phone for about two months and have been trying to solve this issue, the audio from the mic is very muffled and low, and when moving or touching the phone it is deafeningly loud. The call recipient has to turn there volume all the way up to hear me. It is this way in phone calls, WiFi calls, recordings and the Moto help diagnostics. I've already read a lot of the support topics and nothing has helped. Already removed case, cleaned the phone, and did a factory reset
Help would be appreciated.
I also have an issue where in apps such as Google duo, where the minimum volume for the speaker is still WAY too loud.
09-02-2019 09:47 AM
I appreciate all the things you've tried. Has it been like this before? Can you check if there's a difference/improvement while the phone is in safe mode? Also, I'd like to confirm, did you restore your backup right after resetting the phone?
To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.
12-03-2019 10:01 AM
Thanks for trying in safe mode, I'm seeing you're new here, need a little more details on what's you're experiencing, can you please provide more details when it's usually happening - regular phone calls, taking videos, calls using third-party apps, etc?