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JVar
What's DOS?
Posts: 1
Registered: ‎09-21-2019
Location: US
Views: 144
Message 1 of 2

Moto g7 mic only works with camera app

I have tried using the microphone on my brand new g7 and it doesn't work. I have tried Moto help, but the only time the microphone works is with the camera app. I can't make phone calls or voice text. Not even other apps like Snapchat get sound from the microphone. It worked when I was going through the set up saying"ok Google" but now that doesn't work either. Any suggestions?

Senior MotoAgent
Senior MotoAgent
Posts: 894
Registered: ‎04-04-2018
Location: IN
Views: 89
Message 2 of 2

Re: Moto g7 mic only works with camera app


@JVar wrote:

I have tried using the microphone on my brand new g7 and it doesn't work. I have tried Moto help, but the only time the microphone works is with the camera app. I can't make phone calls or voice text. Not even other apps like Snapchat get sound from the microphone. It worked when I was going through the set up saying"ok Google" but now that doesn't work either. Any suggestions?


Hi JVar,

 

I would suggest you take the hardware test and see how it goes. Go to Menu > Moto Help > Hardware test > Microphone > Test. Let us know the test result. Also, check your device in Safe Mode and see if it's the same. Here is the link.

 

Regards,

Suman



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