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Hunter12
Blue Screen Again
Posts: 14
Registered: ‎10-05-2019
Location: US
Views: 639
Message 31 of 38

Re: Moto g7 power random loss of cell signal at home

Hi,
I checked Wi-Fi calling it is not on and has not been on.
Symptoms - weak low signal at home and work.. when I first got this phone I was consistently getting 5 bars at home then about 2-3 weeks ago my signal is bouncing all over the place 5 down to 1..most of the time it's about 2-3 bars.
I took it back to TMobile they replaced the Sim and did network reset that lasted about 10 days then it started again.
I've restarted the phone several times but that doesn't help.
I don't know if it's the phone or T-Mobile's network !????
dalewil
Fanfold Paper
Posts: 9
Registered: ‎07-08-2019
Location: US
Views: 635
Message 32 of 38

Re: Moto g7 power random loss of cell signal at home

Rich, my Wifi Calling is turned off.

 

DW

Hunter12
Blue Screen Again
Posts: 14
Registered: ‎10-05-2019
Location: US
Views: 616
Message 33 of 38

Moto g7 power on T-Mobile US version

Moto g7 power - US version

Carrier - T-Mobile

Is anyone experiencing weak signal reception / sudden drop reception where you normally get good reception..my 4 year old Samsung  j7 got better reception even inside some buildings... I don't know if it's the phone ( poor antenna ) or if it's TMobile network ??.

Replaced sim , did network reset 2 times.

Apparently after reading comments on this forum there seems to be a lot of issues with this.. hope Motorola is working on a fix / update

 

TT81
What's DOS?
Posts: 1
Registered: ‎10-10-2019
Location: US
Views: 594
Message 34 of 38

Re: Moto g7 power random loss of cell signal at home

My families have been complaining the same issue. We are using Moto g7 power.

Hunter12
Blue Screen Again
Posts: 14
Registered: ‎10-05-2019
Location: US
Views: 589
Message 35 of 38

Re: Moto g7 power random loss of cell signal at home

Apparently by all the comments on Motorola forum a lot of complaints about poor reception and if it is the phone..if this is the best it gets I regret getting it
AdamSilva
What's DOS?
Posts: 1
Registered: ‎10-20-2019
Location: CA
Views: 469
Message 36 of 38

Re: My G7 Power and problems with incoming and outgoing calls

So... looks like you are unable to resolve this, huh?

Users should be able to receive calls while wifi is active.

You keep asking for details and asking ppl to change sims, but this is more than a month now.

Looks to me like we bought a lemon, folks.

That battery was dope, but if I can't get or make fuxxin calls, it's not a phone.

I'm still within warranty.

I'll check back within the next couple of days. If you haven't posted a fix, I'm getting my money back.

Adam

P.S. anyone else having trouble getting all their contacts over from old phone?

Senior MotoAgent
Senior MotoAgent
Posts: 7,449
Registered: ‎03-05-2018
Location: US
Views: 386
Message 37 of 38

Re: Moto g7 power on T-Mobile US version

Hello,

 

Can you please share me your location when it happens? Also, please make sure you have your profile up to date with your IMEI, carrier, and phone. I will ask around and see what else we can try regarding this. This one is odd, and I can't think of anything else we can try. Instruction on how to update your profile is on my previous reply. Thanks. 

 

Edit: Kindly send me a private message of your location

 

Best regards,
Rich
Motorola-Lenovo Support



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Hunter12
Blue Screen Again
Posts: 14
Registered: ‎10-05-2019
Location: US
Views: 280
Message 38 of 38

Re: My G7 Power and problems with incoming and outgoing calls

Keep losing call connection from out of state calls.. it doesn't matter if I call or if I receive a call.. I'll have 4  bars lte then it'll drop to 1-2 bars in the middle of call and disconnect.. how can you go from 4bars  to suddenly 1-2 in the middle of a call ??.. tired of hearing ..replace simcard, restart phone ,etc,etc,etc.. I think Motorola pushed out a lemon

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