Really rotten experience with the Moto G7 Power! I just bought one this past Tuesday night. Could not get it to connect with Internet. Brought it back to the store yesterday. They changed the SIM card--no change. They took out another Moto G7 Power. That one wouldn't connect either. Two store employees worked on it for 3 1/2 hours, talking with my cellphone carrier. No change. I was told a "2nd Tier" rep from my phone service (a very well-known name brand) would call today, and he did. Spent another 1-1/2 hours. He tried everything; told me the problem wasn't on his end—problem is with the phone. I called Motorola tech service and explained the problem. The Motorola tech rep assured me the answer was to do a factory reset. Didn't sound like a solution to me. I said that I didn't want to lose my contacts, pictures, etc. She said don't worry, it's all saved on Google. I checked, and told her the file was 0 bytes. She said don't worry, we'll save it all now. We tried saving. I had my doubts, but stupidly went ahead with the reset. Everything wiped out--nothing saved on Google; no pictures no contacts, no nothing. And guess what, after the reset, the phone had new problems along with the old ones. Now I can't get anything on it to work properly. I owned a Moto G before and liked it, just so you know I'm not some anti-Motorola nut. In fact, that's why I opted for G7--I've owned Motorolas going back to the 90s. Please believe me--buy this phone and you'll regret it. Actually, you don't have to believe me--just check the complaints that are starting to come in on other Internet forums. Keep in mind, this phone's been out only a very short time.
