01-02-2020 08:30 AM - edited 01-02-2020 08:31 AM
We have two new MotoG7 Play phones. A few days ago, calls to both phones suddenly started going straight to voicemail. If we power off the phones and restart, they will accept calls, but a little bit later it goes back to the calls going straight to voicemail. DND is turned off, so that is not the problem. Any suggestions?
Solved! Go to Solution.
01-02-2020 01:46 PM
The odds of this problem occurring on two brand new devices is surprising. Could you remove your SIM cards and place them into another device? Does the problem duplicate itself? If so, you’ll need to contact your carrier.
01-03-2020 09:02 AM
Thanks for sharing what works for you. Marked your response as solved so it will help other users try the suggested troubleshooting.