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PeggyJ
Paper Tape
Posts: 2
Registered: ‎01-02-2020
Location: US
Views: 248
Message 1 of 4

calls going straight to voice mail

We have two new MotoG7 Play phones.  A few days ago, calls to both phones suddenly started going straight to voicemail. If we power off the phones and restart, they will accept calls, but a little bit later it goes back to the calls going straight to voicemail.  DND is turned off, so that is not the problem. Any suggestions?

Presto8
Punch Card
Posts: 24
Registered: ‎08-06-2019
Location: US
Views: 227
Message 2 of 4

Re: calls going straight to voice mail

The odds of this problem occurring on two brand new devices is surprising. Could you remove your SIM cards and place them into another device? Does the problem duplicate itself? If so, you’ll need to contact your carrier.

PeggyJ
Paper Tape
Posts: 2
Registered: ‎01-02-2020
Location: US
Views: 219
Message 3 of 4

Re: calls going straight to voice mail

Thanks! I did contact my carrier today and we reset the network, so far seems to be working. Thanks for your response.
Senior MotoAgent
Senior MotoAgent
Posts: 7,452
Registered: ‎03-05-2018
Location: US
Views: 203
Message 4 of 4

Re: calls going straight to voice mail

Hi PeggyJ,

 

Thanks for sharing what works for you. Marked your response as solved so it will help other users try the suggested troubleshooting. 

 

Best regards,
Rich
Motorola-Lenovo Support



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