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Starmage
Paper Tape
Posts: 3
Registered: ‎11-29-2019
Location: US
Views: 392
Message 1 of 5

new moto g7 power and wifi calling

Hello ,I just bought a moto g7 power unlocked model # XT1955-2 . Everything I have read says that wifi-calling should be an option however I can not find the option to turn it on anywhere in the phone . I live with spotty reception and need this . Have I missed something , thank you  

Senior MotoAgent
Senior MotoAgent
Posts: 7,185
Registered: ‎03-05-2018
Location: US
Views: 389
Message 2 of 5

Re: new moto g7 power and wifi calling

Hi Starmage,

 

The model you're using is not intended for sale in the US. it is sold for another region. It may not have the required radio bands for your mobile carrier, and they are only in warranty in the country where they were intended for sale. We cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM will operate. We do not recommend buying a phone that is not sold in the region where you'd like to use it regularly. Let me know if you have any questions. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Starmage
Paper Tape
Posts: 3
Registered: ‎11-29-2019
Location: US
Views: 386
Message 3 of 5

Re: new moto g7 power and wifi calling

my sim works in the phone everything works just fine except no wifi calling .Thank you
crusaderscrypt
Paper Tape
Posts: 1
Registered: ‎12-10-2019
Location: US
Views: 71
Message 4 of 5

Re: new moto g7 power and wifi calling

What are you talking about. Motorola sells this phone on Amazon to the US market now as an International unlocked phone.

 

https://www.amazon.com/Motorola-Unlocked-Smartphone-International-XT1955-2/dp/B07QC3FF3Q

Senior MotoAgent
Senior MotoAgent
Posts: 7,185
Registered: ‎03-05-2018
Location: US
Views: 30
Message 5 of 5

Re: new moto g7 power and wifi calling

Hi crusaderscrypt,

 

Motorola does not make "international" versions of phones; any phones marketed as international are intended for other regions. The one on the link you provided is not sold directly by Motorola, it came from a third-party seller. Please check the seller first. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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