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midnightvisions
Blue Screen Again
Posts: 13
Registered: ‎11-25-2009
Location: CA
Views: 184
Message 1 of 2

win computer can't see G7 phone for file transfer unless both computer and phone are freshly reboot

What is the cure for this,

 

I transfer pictures, video and files from my phone to computer several times a day.

 

The file transfer is set for media transfer, but won't work unless the computer and phone are freshly rebooted, and I have to use the 4 digit sign in on the phone, then windows file explorer will see the phone and work.

 

After I disconnect the phone from the computer, I can't reconnect unless I reboot the computer and phone again.

 

I want this to automaticall reconnect like previous editions of Android, but Androind is not working that way.

 

How do I fix ths?

Porphyrius
Bit Torrent
Posts: 1,520
Registered: ‎10-16-2018
Location: GB
Views: 179
Message 2 of 2

Re: win computer can't see G7 phone for file transfer unless both computer and phone are freshly reb

First make sure you have these official USB drivers installed,

 

https://support.motorola.com/us/en/drivers

 

Second as a security feature when the phone screen is locked USB transfer is also disabled.

 

HTH Smiley Happy

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