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6 Posts

06-02-2020

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 6
  • Registered: ‎06-02-2020
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 1 of 4

All Sound Stopped Working Suddenly Problem?

2020-06-03, 19:24 PM
It's the same case with me for my brand new moto g8 plus phone. The sound vanished completely all of a sudden with this less than 2 weeks old phone! Please help urgently. Regards, Tar
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132 Posts

09-11-2019

United States of America

56 Signins

2530 Page Views

  • Posts: 132
  • Registered: ‎09-11-2019
  • Location: United States of America
  • Views: 2530
  • Message 2 of 4

Re:All Sound Stopped Working Suddenly Problem?

2020-06-09, 20:40 PM

Hi Tar123, 

 

Thanks for posting. We can do some basic troubleshooting steps that can help resolve the concern. We can use the Moto Help Application to diagnose an issue. Run a diagnostic first on Moto Help App > Fix > Hardware Test. To get the most accurate result, we recommend running diagnose tests in Safe Mode. Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing the issue


1. Press and hold the Power button until "Power off" appears then release.
2. Touch and hold Power off until the "Reboot to safe mode" prompt appears (approximately 1 second).
3. From the "Reboot to safe mode" prompt, tap OK to confirm. The process may take up to 30 seconds to complete. Upon reboot, "Safe mode" appears in the lower left of the screen.
4. With Safe Mode enabled, test device and app functionality.

 

While in Safe mode, can you try playing multimedia during safe mode? Does the issue persists after doing so? Please let us know. 

 

Best regards, 

Mike 

Motorola Support

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1 Posts

04-25-2021

United Kingdom of Great Britain and Northern Ireland

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5 Page Views

  • Posts: 1
  • Registered: ‎04-25-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 3 of 4

Re:All Sound Stopped Working Suddenly Problem?

2021-04-25, 9:20 AM

Hi I am having issues with sound not working since yesterday. All apps crash's when sound is needed. Eg: instagram reels, Facebook video , WhatsApp, camera video or Google photo.

 

I have tried safe mode also but video will not play...

 

Can you please call me or contact me asap

 

 

 

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3655 Posts

03-04-2016

India

1238 Signins

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  • Posts: 3655
  • Registered: ‎03-04-2016
  • Location: India
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  • Message 4 of 4

Re:All Sound Stopped Working Suddenly Problem?

2021-04-26, 5:58 AM

@ Sambola wrote:

Hi I am having issues with sound not working since yesterday. All apps crash' when sound is needed. Eg: instagram reels, Facebook video , WhatsApp, camera video or Google photo.

 

I have tried safe mode also but video will not play...

 

Can you please call me or contact me asap

 

 

 

Hi, 

 

Thank you for reaching out and sorry to know about this. Can you please try to test the device hardware using the help and let us know? 

 

Regards

Sandip



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