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5 Posts

11-04-2020

United Kingdom of Great Britain and Northern Ireland

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  • Message 1 of 8

Apps keep on stopping when I'm not using them

2021-03-22, 20:37 PM

Hi All,

 

Had phone for about 16 months and using Android 10 I had software version QPIS30.28-Q3-28-26-5 install a few days ago

 

Everything was fine but I am now getting constant notifications that apps I am not actively using are being forced to stop.

 

This has been a mixture of apps including the Google app.i have tried restarting the phone , force closing and disabling the apps and clearing down the cache but these apps still won't work. I have even uninstalled and reinstalled and I keep getting pop up windows. I am unable to send feedback as the window just force closes 

 

Any suggestions? Does this sound like it's related to the last software update?

 

Thanks 

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2760 Posts

03-04-2016

India

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  • Message 2 of 8

Re:Apps keep on stopping when I'm not using them

2021-03-23, 5:03 AM

@ Jellylegs wrote:

Hi All,

 

Had phone for about 16 months and using Android 10 I had software version QPIS30.28-Q3-28-26-5 install a few days ago

 

Everything was fine but I am now getting constant notifications that apps I am not actively using are being forced to stop.

 

This has been a mixture of apps including the Google app.i have tried restarting the phone , force closing and disabling the apps and clearing down the cache but these apps still won' work. I have even uninstalled and reinstalled and I keep getting pop up windows. I am unable to send feedback as the window just force closes 

 

Any suggestions? Does this sound like it' related to the last software update?

 

Thanks 

Hi,

 

Thank you for reaching out and sorry to hear about this, I appreciate the troubleshooting steps you've tried. Can you test in Safe Mode and let me know if it behaves the same? Safe Mode will start the device without third-party applications running. To boot into Safe Mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe Mode appears. Restart the device to get out of Safe Mode. 

 

Regards

Sandip



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5 Posts

11-04-2020

United Kingdom of Great Britain and Northern Ireland

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  • Message 3 of 8

Re:Apps keep on stopping when I'm not using them

2021-03-23, 6:20 AM

Hi 

 

I should have mentioned in my original post-it also does not work in safe mode. 

 

Any app I have had this warning for now does not function anymore I try to open it and it immediately force closes itself and I am left with a blank window. This only begun yesterday 

 

Thanks 

 

 

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2 Posts

03-23-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 4 of 8

Re:Apps keep on stopping when I'm not using them

2021-03-23, 10:05 AM
Hi Similar here QPIS30.28-Q3-28-26-5 has taken down half the apps on my phone... Issue persists in safe mode. Is this under investigation? My phone is basically bricked since email and banking apps don't work. Cheers
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2760 Posts

03-04-2016

India

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  • Posts: 2760
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  • Message 5 of 8

Re:Apps keep on stopping when I'm not using them

2021-03-23, 11:33 AM

Hi ,

 

Can you please try uninstalling any new updates for the following apps: Settings > Apps > Manage Apps > Search for “WebView”> App Info > Uninstall Updates Settings > Apps > Manage Apps > Search for “Chrome”> App Info > Uninstall Updates. Please try and let us know if this helps. 

 

Thanks

Sandip



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5 Posts

11-04-2020

United Kingdom of Great Britain and Northern Ireland

3 Signins

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  • Posts: 5
  • Registered: ‎11-04-2020
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 6 of 8

Re:Apps keep on stopping when I'm not using them

2021-03-23, 11:41 AM

Thanks Sandip 

 

I saw the issue is quite wide spread and luckily lots of articles being published about this issue for Android apps now 

 

I rolled back the updates for the web viewer from the google play store and turned off auto update so that seems to have fixed the issue for now

 

Just need to wait for another update to be rolled out but at least nothing crashing now 

 

Thanks!

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2760 Posts

03-04-2016

India

1175 Signins

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  • Posts: 2760
  • Registered: ‎03-04-2016
  • Location: India
  • Views: 51230
  • Message 7 of 8

Re:Apps keep on stopping when I'm not using them

2021-03-23, 11:48 AM

@ Jellylegs wrote:

Thanks Sandip 

 

I saw the issue is quite wide spread and luckily lots of articles being published about this issue for Android apps now 

 

I rolled back the updates for the web viewer from the google play store and turned off auto update so that seems to have fixed the issue for now

 

Just need to wait for another update to be rolled out but at least nothing crashing now 

 

Thanks!

 

Glad to know that fixed the issue. Please don't hesitate to reach out to us if you have any further questions/concerns.

 

Thanks

Sandip



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2 Posts

03-23-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 8 of 8

Re:Apps keep on stopping when I'm not using them

2021-03-23, 12:22 PM
Awesome - thanks!
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