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1 Posts

02-19-2021

Russian Federation

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  • Message 21 of 26

Re:Moto G8 Plus and G9 Plus 4G problem

2021-02-19, 9:25 AM

Hi!

The problem with 4G is also present on the G8 model.

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13079 Posts

03-05-2018

United States of America

1254 Signins

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  • Message 22 of 26

Re:Moto G8 Plus and G9 Plus 4G problem

2021-02-19, 15:24 PM

Hi Vibe Gener

 

Please ensure you have your profile up to date with the IMEI and carrier information. See our previous response for the instruction. We're still reporting this and we're waiting for an update. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

02-23-2021

Russian Federation

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  • Message 23 of 26

Re:Moto G8 Plus and G9 Plus 4G problem

2021-02-23, 5:58 AM

I bought moto g9 plus in Russia, I am having a problem with the 4G network connection which is poor and unstable. I tried 3 different sim cards of different operators, but nothing changed (same problem).
When I went to network setting, I noticed that the only 3 options on the moto g9 plus were 2G, 3G, and 4G. There was no 4G/LTE in the same option as my old asus smartphone. When I switch to 3G, the signal gets better but the internet is a bit slower and when I go back to 4G the signal goes terribly low and unstable which affected the internet using(got froazen several times in the day) . It is important to emphasise that the 4G on my old ASUS smartphone worked stable in the same conditions and at the same places, and that is why I got confused about the proformance of the moto g9 plus considering the network issue. Sadly I had to returned the device because even the employees of the stroe that I bought from (citilink.ru) could not solve this problem and could not identify the problem. I was really disappointed because that was my first motorola device, and I really admired the design, pictures quality and the smooth software performance. One of the main reasnos that I chose this brand was because of the good reputation of motorola signal strength. 

Was that a bug related to network connection or was it a defect in the device itself?
Should I worry about buying any motorola new smartphones in the future?

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13079 Posts

03-05-2018

United States of America

1254 Signins

170695 Page Views

  • Posts: 13079
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  • Message 24 of 26

Re:Moto G8 Plus and G9 Plus 4G problem

2021-02-23, 15:08 PM

Hi ECO34

 

I'm sorry about that. That should not happen. There are several factors we consider for network issues, we can try troubleshooting it, comparing the signal strength on other location if you still have the phone. We can further investigate this. We're here to help. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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3 Posts

09-16-2020

Russian Federation

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  • Message 25 of 26

Re:Moto G8 Plus and G9 Plus 4G problem

2021-03-03, 20:48 PM

https://cloud.mail.ru/public/23L8/Qmjk3nfAV problem 4G in Russia

 

 

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13079 Posts

03-05-2018

United States of America

1254 Signins

170695 Page Views

  • Posts: 13079
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 170695
  • Message 26 of 26

Re:Moto G8 Plus and G9 Plus 4G problem

2021-03-04, 15:17 PM

Hi Slim430

 

Sorry I can't access the video file when I downloaded it. Can you please provide more details what's happening? Also, please update your profile. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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