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1 Posts

03-24-2021

United States of America

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Re:Moto g8 Plus - reboots randomly after Android 10 update

2021-03-24, 2:57 AM

H

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34 Posts

10-08-2020

United Kingdom of Great Britain and Northern Ireland

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Re:Moto g8 Plus - reboots randomly after Android 10 update

2021-03-24, 4:17 AM

Yes

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3008 Posts

03-04-2016

India

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Re:Moto g8 Plus - reboots randomly after Android 10 update

2021-03-25, 4:27 AM

@ Bogart_Sci wrote:

Yes

Hi, 

 

Thank you for the confirmation, let me check with our team if we have an update on this. 

 

Regards

Sandip



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06-03-2021

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Re:Moto g8 Plus - reboots randomly after Android 10 update

2021-06-03, 14:52 PM

I did not have this issue on Android 10 got android 11 for a few days and no i have +- 4 reboots a day, doing absolutely nothing, no new apps just the update.

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12 Posts

11-16-2020

Belgium

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Re:Moto g8 Plus - reboots randomly after Android 10 update

2021-06-08, 14:54 PM

Is there an update to Android 11 for the moto G8 plus?

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34 Posts

10-08-2020

United Kingdom of Great Britain and Northern Ireland

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Re:Moto g8 Plus - reboots randomly after Android 10 update

2021-06-08, 17:06 PM

Good luck mate.. my phone finally got an update a month or so ago which has resolved the continuous rebooting. The guys on here cant really help to be honest.. I would try and get your money back if you can.

 

 

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3008 Posts

03-04-2016

India

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Re:Moto g8 Plus - reboots randomly after Android 10 update

2021-06-10, 4:09 AM

@ baverhey wrote:

I did not have this issue on Android 10 got android 11 for a few days and no i have +- 4 reboots a day, doing absolutely nothing, no new apps just the update.

Hi baverhey

 

Thank you for reporting and sorry to know about this. We would like to ask for a bug report in order for us to investigate further. The bug report will collect information about your current device state.

 

Below are the steps for getting a bug report: 

 

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps Developer options will be enabled.
3. Go to Settings ->System -> Advanced -> Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> System -> Advanced -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Once the issue is reproduced, Go to Settings -> System -> Advanced -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.
6. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
7. Then upload the BugReport to your personal Google Drive and then share the link to the bug report on the forums in a reply.
8. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

Regards

Sandip



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66 Posts

09-09-2020

United Kingdom of Great Britain and Northern Ireland

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Re:Moto g8 Plus - reboots randomly after Android 10 update

2021-06-10, 10:50 AM

Totally agree with others on this forum. No information from anyone from Lenovo/Motorola because they are out of their depth. I will be returning to Nokia or another brand where I received regular updates. Google Pixel is another route.

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