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2 Posts

03-01-2021

India

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Charging Issue

2021-03-01, 18:36 PM

Hello,

I purchased Moto G8 Power Lite in the 2nd Sale on 29th June 2020. In the first 6 months, the phone is working perfectly, but in 4 months, the charging cable got defected but it was not a big issue, I bought the original boat brand data cable for charging. But in January 2021, I faced a charging problem, the device was not charging or charging very slowly. First, I went to the Service Centre in Lajpat Nagar, they told me to go to another branch of the service centre which is located in Shakurpur named Strenght Services. I went there they checked my phone for 2 hours and told me to change the charging jack and detain the device for 3 days. I got the phone after servicing and the phone was perfectly charging again. Now after 1 month, the phone is showing the same problem of charging, it is not charging or charging very slowly 1% in 1 hour. What should I do? Is there any way to replace my phone. I can't waste my whole day every month. Currently, it is in the warranty period, but after the warranty, I have to pay every time. I am attaching the last service copy.

 

 

Edited: Removed the attached file for privacy. -Sandip

 
 
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2 Posts

03-01-2021

India

1 Signins

5 Page Views

  • Posts: 2
  • Registered: ‎03-01-2021
  • Location: India
  • Views: 5
  • Message 2 of 3

Re:Charging Issue

2021-03-01, 18:37 PM

Hello,

I purchased Moto G8 Power Lite in the 2nd Sale on 29th June 2020. In the first 6 months, the phone is working perfectly, but in 4 months, the charging cable got defected but it was not a big issue, I bought the original boat brand data cable for charging. But in January 2021, I faced a charging problem, the device was not charging or charging very slowly. First, I went to the Service Centre in Lajpat Nagar, they told me to go to another branch of the service centre which is located in Shakurpur named Strenght Services. I went there they checked my phone for 2 hours and told me to change the charging jack and detain the device for 3 days. I got the phone after servicing and the phone was perfectly charging again. Now after 1 month, the phone is showing the same problem of charging, it is not charging or charging very slowly 1% in 1 hour. What should I do? Is there any way to replace my phone? I can't waste my whole day every month. Currently, it is in the warranty period, but after the warranty, I have to pay every time. I am attaching the last service copy

 

Edited: Post merged into running thread and removed the attached file for privacy. -Sandip

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2458 Posts

03-04-2016

India

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  • Message 3 of 3

Re:Charging Issue

2021-03-02, 5:43 AM

@ Mohd Farhan wrote:

Hello,

I purchased Moto G8 Power Lite in the 2nd Sale on 29th June 2020. In the first 6 months, the phone is working perfectly, but in 4 months, the charging cable got defected but it was not a big issue, I bought the original boat brand data cable for charging. But in January 2021, I faced a charging problem, the device was not charging or charging very slowly. First, I went to the Service Centre in Lajpat Nagar, they told me to go to another branch of the service centre which is located in Shakurpur named Strenght Services. I went there they checked my phone for 2 hours and told me to change the charging jack and detain the device for 3 days. I got the phone after servicing and the phone was perfectly charging again. Now after 1 month, the phone is showing the same problem of charging, it is not charging or charging very slowly 1% in 1 hour. What should I do? Is there any way to replace my phone? I can' waste my whole day every month. Currently, it is in the warranty period, but after the warranty, I have to pay every time. I am attaching the last service copy

 

Edited: Post merged into running thread and removed the attached file for privacy. -Sandip

Hi,

 

Thank you for reaching out and sorry to know that you are having issues with the device, we have all the details regarding your case and have escalated it to the appropriate team for assistance.

 

Regards

Sandip



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