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1 Posts

09-14-2021

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 1
  • Registered: ‎09-14-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
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Completely stalled phone Moto G8 Power Lite

2021-09-14, 15:59 PM

My phone seized up so I switched off. When I tried to power on again it would not do so. The screen is showing a diagonal series of the words META MODE. What has happened and what can I do to get back on ?

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4687 Posts

10-05-2016

United States of America

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  • Posts: 4687
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  • Location: United States of America
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Re:Completely stalled phone Moto G8 Power Lite

2021-09-15, 13:22 PM

Hi @ Suegranny ,

 

Sorry to know that your phone stopped working and had to switch it off. We'll try our best to help. For us to further assist you, we'll ask you for some details.

 

  • We haven't encountered this before. Have you tried to press and hold the Power and Volume down key and see if it will go to recovery mode?
  • What were you doing before the phone seized up?
  • Does the device still have sufficient storage?

 

Would you please update your profile with your current phone, carrier, and serial number? It will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well. Let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

 

Need help updating your profile? See here

 

Regards,
Jess
Motorola Support

 

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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