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12 Posts

10-07-2020

BR

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Not receiving notifications after Android 10 Update

2020-10-17, 14:28 PM

After I update my moto g8 to android 10 (3 wees ago) I'm not receiving notifications from apps like Whatsapp, Telegram, Slack, my bank app, etc.
The problem seems to be that every non-google app on my mobile phone is not running in background anymore, thus the lack of notifications. I have to keep all these apps open all the time to be able to receive notifications and this is very annoying.

Can someone help me? I'm not the only one with this problem (at least here in Brazil). I've tried seeking help in the Portuguese forum, but nothing.

Thank you.

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2 Posts

10-26-2020

DE

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Re:Not receiving notifications after Android 10 Update

2020-10-26, 15:32 PM

Just wanted to emphasize this is not a problem in Brazil only, I have the same problem in Germany.

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3 Posts

10-25-2020

DO

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Re:Not receiving notifications after Android 10 Update

2020-10-26, 17:11 PM

Lenovo have this software called Rescue and Smart Assistant. It let us reinstall Android 9 for devices from Brazil and Colombia. I think it's an official software for Motorola, but I don't know if this will keep your warranty. 

Make sure available firmwares are compatible with your phone model and region (country). the software will advise you

 

Use that software under your responsibility.

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2836 Posts

04-04-2018

IN

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Re:Not receiving notifications after Android 10 Update

2020-10-27, 11:52 AM

Hi,

 

Thanks for reporting and sorry to know about this experience. I would like to inform you that improvements are coming soon.

 

A really appreciate the patience.

 

Regards,

Suman



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2 Posts

10-26-2020

DE

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Re:Not receiving notifications after Android 10 Update

2020-10-27, 12:23 PM

Afaik, there was no reason to assume the update wouldn't work, save for general precaution because installing system updates the earliest time possible isn't the greatest idea in general. But be reminded that part of why installing system updates later is better is because there are some people installing it right away and giving feedback to developers which problems the update may bring like us. Anyway, I would be curious to know which sources you would expect one to check before applying such an update. 

 

Thank you for your advice about the Rescue and Smart Assistant, though I doubt it is available in Germany, at least not in google play store, nor preinstalled, so my problem unfortunately remains unsolved. At least battery usage is probably lowered when Apps aren't allowed to constantly look for updates ;)

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