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2 Posts

03-03-2021

Bulgaria

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  • Message 1 of 5

Screen trembling and switching off - new phone

2021-03-03, 20:39 PM

Hello, 

 

yesterday I purchased a Motorola g8 Power lite and came across the issue you'd see on the video link. 

 

It is not appearing all the time and cannot understand what's causing it. 

 

Initially I thought it is because I copied all my apps and details from another phone and thought they screwed up something. Then returned to factory settings and the same story. The case I shot is coinciding with an update going in the background. 

 

Any ideas? 

 

https://www.dropbox.com/s/um93sht9bxmtphn/VID_20210303_175517501.mp4?dl=0

 

 

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2430 Posts

03-04-2016

India

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  • Message 2 of 5

Re:Screen trembling and switching off - new phone

2021-03-04, 6:34 AM

@ andro_D wrote:

Hello, 

 

yesterday I purchased a Motorola g8 Power lite and came across the issue you' see on the video link. 

 

It is not appearing all the time and cannot understand what' causing it. 

 

Initially I thought it is because I copied all my apps and details from another phone and thought they screwed up something. Then returned to factory settings and the same story. The case I shot is coinciding with an update going in the background. 

 

Any ideas? 

 

https://www.dropbox.com/s/um93sht9bxmtphn/VID_20210303_175517501.mp4?dl=0

 

 

Hi, 

 

Thank you for reaching out and sorry to know that you are having issues with the device, can you test in Safe Mode and let me know if it behaves the same? Safe Mode will start the device without third-party applications running. To boot into Safe Mode, press the physical power key, touch and hold Power off, touch OK when Reboot to Safe Mode appears. Restart the device to get out of Safe Mode. 

 

Regards

Sandip



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2430 Posts

03-04-2016

India

1128 Signins

46700 Page Views

  • Posts: 2430
  • Registered: ‎03-04-2016
  • Location: India
  • Views: 46700
  • Message 3 of 5

Re:Screen trembling and switching off - new phone

2021-03-05, 4:21 AM

@ andro_D wrote:

Hello, 

 

yesterday I purchased a Motorola g8 Power lite and came across the issue you' see on the video link. 

 

It is not appearing all the time and cannot understand what' causing it. 

 

Initially I thought it is because I copied all my apps and details from another phone and thought they screwed up something. Then returned to factory settings and the same story. The case I shot is coinciding with an update going in the background. 

 

Any ideas? 

 

https://www.dropbox.com/s/um93sht9bxmtphn/VID_20210303_175517501.mp4?dl=0

 

 

Hi, 

 

Can you please try Removing the Screenguard and back cover and check if it doesn't work we would suggest you contact the seller and get it replaced. 

 

Regards

Sandip



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2 Posts

03-03-2021

Bulgaria

2 Signins

5 Page Views

  • Posts: 2
  • Registered: ‎03-03-2021
  • Location: Bulgaria
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  • Message 4 of 5

Re:Screen trembling and switching off - new phone

2021-03-05, 7:27 AM

Hello Sandeep and thanks for your support. It is now with the seller, they kindly proposed to check it out and potentially replace it. Hope I will get it back either without such an issue or with a new one. Will let you know! 

 

 

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2430 Posts

03-04-2016

India

1128 Signins

46700 Page Views

  • Posts: 2430
  • Registered: ‎03-04-2016
  • Location: India
  • Views: 46700
  • Message 5 of 5

Re:Screen trembling and switching off - new phone

2021-03-05, 7:41 AM

@ andro_D wrote:

Hello Sandeep and thanks for your support. It is now with the seller, they kindly proposed to check it out and potentially replace it. Hope I will get it back either without such an issue or with a new one. Will let you know! 

 

 

Hi,

 

Thank you for writing us back, glad to know that please don't hesitate to reach out to us if you have any further questions/concerns. We're here to help. 

 

Regards

Sandip



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