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11-21-2020

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UK Service Centre address

2020-11-21, 17:24 PM

Phone is booked in for repair under warranty but there is no indication of where to send it! No address, just a booking ref number. Website is useless, and the chatbot is no help either.

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801 Posts

08-15-2020

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Re:UK Service Centre address

2020-11-21, 17:53 PM

That's frustrating.

This is a known issue that has been reported.

The chatbot may work after the weekend. If you are still getting nowhere by Monday, get back to us here.

 

 

.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■ Please search the forum before posting. I do not respond to unsolicited PMs ■ Site Rules: https://tinyurl.com/yxlqjnal ■ Site Advice: https://tinyurl.com/yxchoq72 ■ If you post a question and no-one answers it does not mean no-one is thinking about it ■
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2 Posts

11-21-2020

GB

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Re:UK Service Centre address

2020-11-21, 17:56 PM
The chatbot is working, it just won't give me the address, just keeps referring to the same links and info, and the address isn't there either. Beyond ridiculous.
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02-11-2016

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Re:UK Service Centre address

2020-11-24, 3:25 AM

@ FrosteeMaria wrote:
 

The chatbot is working, it just won't give me the address, just keeps referring to the same links and info, and the address isn't there either. Beyond ridiculous.

 

Sorry, you're running into these issues. Let me have someone reach out to you.

 

-Tom



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139 Posts

04-03-2018

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Re:UK Service Centre address

2020-11-24, 8:41 AM

The chatbot is working, it just won't give me the address, just keeps referring to the same links and info, and the address isn't there either. Beyond ridiculous.

 

Hi, Maria. 

 

Is your repair in warranty? If so, we would like to arrange DHL labels for you. Please send me a DM with your full name, postal address, email address, phone number and IMEI number. 

 

Kind regards, 

 

Sara

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Re:UK Service Centre address

2020-11-24, 9:44 AM

@MotorolaTom @Moto_Sara - user managed to finally get through Monday morning (UK time) and eventually received DHL collection details and a label and is waiting today (Tuesday) for courier.

 

 

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■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■ Please search the forum before posting. I do not respond to unsolicited PMs ■ Site Rules: https://tinyurl.com/yxlqjnal ■ Site Advice: https://tinyurl.com/yxchoq72 ■ If you post a question and no-one answers it does not mean no-one is thinking about it ■
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