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19 Posts

06-08-2021

Italy

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  • Message 1 of 14

Volume keys bug

2021-06-09, 7:52 AM

There is a bug when using the volume keys; to use them you have to take them twice consecutively because the first time they do not work, but only the volume curtain opens without the volume also varying. The same thing, however, does not happen on multimedia apps such as YouTube and a video is playback, where the first time the volume keys are pressed they work immediately.

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2325 Posts

11-24-2020

India

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  • Message 2 of 14

Re:Volume keys bug

2021-06-10, 6:22 AM

Hi Luca20x

 

Thanks for writing to us. Let me check and help you here. It would be great if you could tell me a bit more about it. When did you start noticing it? Was it working fine before? Where are you seeing this behavior? While using any application? Please confirm. So I can check and assist you further. I look forward to your response.

 

Thanks

Sunitha



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19 Posts

06-08-2021

Italy

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  • Posts: 19
  • Registered: ‎06-08-2021
  • Location: Italy
  • Views: 100
  • Message 3 of 14

Re:Volume keys bug

2021-06-10, 10:52 AM

This thing happened in all sections of the phone, except when a video is playing as examples on YouTube. I have noticed this for a few days. If you need to understand better, I can record a video or record the screen when it happens.

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2325 Posts

11-24-2020

India

231 Signins

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  • Posts: 2325
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  • Message 4 of 14

Re:Volume keys bug

2021-06-11, 6:54 AM

Hi Luca20x

 

Thank you for confirming! Yes, please share a short video of the issue, so I can check and assist you better. Also, could you please confirm was it working fine before? 

 

Thanks

Sunitha



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19 Posts

06-08-2021

Italy

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  • Posts: 19
  • Registered: ‎06-08-2021
  • Location: Italy
  • Views: 100
  • Message 5 of 14

Re:Volume keys bug

2021-06-11, 10:03 AM

how do i put, attach and uploaded a video here? I don't see any bottom or feature.

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19 Posts

06-08-2021

Italy

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  • Posts: 19
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  • Message 6 of 14

Re:Volume keys bug

2021-06-12, 14:05 PM

I have uploaded a video of 90 mb in 720p to examples the problems/bug: when i press up bottom (or down) the volume don't change, and open only the window with volume control, but volume don't change (if listen in the video the  "clack" when i press the bottom, the bottom work). I hope that i say well the bug. 

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19 Posts

06-08-2021

Italy

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  • Posts: 19
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  • Message 7 of 14

Re:Volume keys bug

2021-06-12, 14:46 PM

https://we.tl/t-GUbYiBflcl the link of the video of jey bug

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2325 Posts

11-24-2020

India

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  • Posts: 2325
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 24400
  • Message 8 of 14

Re:Volume keys bug

2021-06-14, 10:52 AM

Hi Luca20x

 

Thank you for sharing the video. Can you please test your phone in Safe Mode? Safe Mode starts the device without any third-party applications being started. This will allow you to open apps individually to try and determine which app may be causing the issue.

 

To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up, reboot the device to get back to normal mode. Let us know what you'll find out.

 

Thanks

Sunitha



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19 Posts

06-08-2021

Italy

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  • Posts: 19
  • Registered: ‎06-08-2021
  • Location: Italy
  • Views: 100
  • Message 9 of 14

Re:Volume keys bug

2021-06-14, 11:44 AM

Yes I have already tried, it happens anyway. Is there anyone who happens the same thing or am I the only one?

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2325 Posts

11-24-2020

India

231 Signins

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  • Posts: 2325
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 24400
  • Message 10 of 14

Re:Volume keys bug

2021-06-15, 14:02 PM

Hi Luca20x

 

Thank you for testing the phone in Safe Mode. We have checked and we are not facing any issues. I would like to make it clear, when we press the volume button(single press) the volume window will appear, at the same time when we start tapping/press on it(Volume button) the volume will start getting increased. If the volume is not increasing after pressing on the volume up button, I would suggest you take all data backup and perform factory data reset without an automatic restore. I hope this helps. Please click here for backup instructions and click the link here for reset instructions. Let me know how it goes. 

 

Thanks

Sunitha



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