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06-16-2020

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Audio interference on podcast/music playback with screen off

2020-06-16, 14:32 PM

Second attempt (1st go vanished)

I got my new Moto G8 Power to replace my Moto G5 at the weekend and have just copied everything over and am starting to use it.

 

When I am playing back audio content (eg podcasts, music etc) there is audio interference on playback.

The exact same audio files which play back fine on my old G5 now sound like there is interference on the playback on the G8 Power.

However, if I activate the screen, the interference stops and the audio is clear again.

 

I’m playing the audio files using the up to date versions of Podcast Addict (which is set to use the Android build in player), Amazon Music et al.

 

I tried the Chat support function, but they just said not to use the apps which wasn’t overly helpful to be honest.  It feels like a phone issue to me rather than an app issue.

 

Also, the battery charge seems to be lasting a little over 24hrs – maybe 7hrs of podcast playback and then standby - given the reviews I was expecting much better than this. Have I been taken in by the marketing here?

 

Has anybody else experienced this?

Or have any helpful suggestions to share?

At the moment I’m thinking that if it isn’t going to perform these basic functions, then I’ll need to send the phone back.

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6 Posts

06-16-2020

GB

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Re:Audio interference on podcast/music playback with screen off

2020-06-16, 19:24 PM

Thanks for the suggestions Zeke.

I've updated my profile as suggested.

I don't have any issues with Bluetooth - Fitbit connection works fine.

 

I've tried to enable the Developer options as described in another post. I got the "You are now a Developer" message, but the I don't have a Developer option available under Settings.

 

Other potentially useful details:

XT2041-3

Build number: QPE30.79-75

Security Update: 1 February 2020

Google Play system update: 1 May 2020

I applied the latest updates  available at the weekend.

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1974 Posts

03-11-2019

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Re:Audio interference on podcast/music playback with screen off

2020-06-17, 13:57 PM

Hi JayPat,

 

Thanks for posting your concern. Does this happen speaker or wired headset and if it happens also on both Bluetooth headset and speakers? Have you tried playing the audio files using Google Play Music and check if there is audio interference?

 

Best regards,
Zeke
Motorola Support



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6 Posts

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Re:Audio interference on podcast/music playback with screen off

2020-07-15, 15:40 PM

Hi

I had hoped that this problem had gone away.

It hasn't been evident for about a month since the 1 May 2020 security update came down. When I applied that, the problem stopped.

However, there was another system update last night and the problem is back. The same audio interference every time I try and play back audio content.

 

The phone is now at:

Build number: QPE30.79-124

Security Update: 1 May 2020

Google Play system update: 1 May 2020

 

I either play the content on speaker, or via a wired headset and it is the same both ways. I don't have bluetooth speakers.

Not sure what was in last night's update, but right now I'm regretting applying it.

 

Any suggestions?

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1974 Posts

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Re:Audio interference on podcast/music playback with screen off

2020-07-16, 12:46 PM

HI JayPat,

 

Can you try booting the phone in Safe Mode and test if there is audio interference while using Google Play Music. Test it while using a headset and also the speaker.

 

To reboot in safe mode:

  1. Press & hold the Power button.
  2. Touch & hold Power off.
  3. Touch OK to restart in safe mode.

 

Best regards,
Zeke
Motorola Support



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Re:Audio interference on podcast/music playback with screen off

2020-07-16, 16:11 PM

Hi Zeke

 

I don't have Google Play Music on my phone.

It isn't one of the default apps.

Thanks

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Re:Audio interference on podcast/music playback with screen off

2020-07-17, 16:18 PM

Hi JayPat,

 

Apologies, were you at least able to test music playback and check for audio interference?

 

Best regards,
Zeke
Motorola Support



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Re:Audio interference on podcast/music playback with screen off

2020-07-21, 13:52 PM
Hi Yes, I still get interference on music playback though it seems to be less than on the playback of podcasts. The overall amount of interference isn't as bad as it was originally (almost unlistenable), but again activating the screen stops the 'interference' completely.
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1974 Posts

03-11-2019

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Re:Audio interference on podcast/music playback with screen off

2020-07-22, 13:58 PM

Hi JayPat,

 

We'd like you to test this. When using Podcast Addict are you downloading the podcasts first or streaming them from the internet? What about if you switch to using the default ExoPlayer in the app? 

 

Best regards,
Zeke
Motorola Support



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6 Posts

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GB

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Re:Audio interference on podcast/music playback with screen off

2020-07-31, 10:07 AM

Hi

 

I always download the podcasts before playing them. Rarely stream directly.

The switch from the default android player to the Exoplayer seems to have helped for now - thanks!

Fingers crossed that the issue is gone for good now.

Thanks for your help.

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