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1 Posts

05-19-2020

Germany

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Microphone stopped working on apps, on calls it still works

2020-05-19, 17:48 PM

i just recently got the motorola g8 power, i used it once to make a voice message over whatsapp after that it never worked again... it only gave static noise. talking to google assistant is not working also shazam and other apps aint working. did multiple restarts and that didnt help either, im kinda shocked since this phone is like a week old should i refund it?

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4519 Posts

03-11-2019

United States of America

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Re:Microphone stopped working on apps, on calls it still works

2020-05-21, 13:16 PM

Hi Keed,

 

Thanks for posting your concern. Does the microphone work when video recording? Is the permission to use microphones on apps toggled on? Try resetting the app preferences on the phone by going to Settings > App and Notifications > Show all apps > 3 dots on the upper right corner of the screen > Reset app preferences.

 

Best regards,
Zeke
Motorola Support



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1 Posts

06-08-2020

United States of America

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Re:Microphone stopped working on apps, on calls it still works

2020-06-08, 22:28 PM

the app did had permission, i did the app preference reset and then granted permission to the app again but that didnt change anything.

i guess i have to do a hard reset... right? 

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132 Posts

09-11-2019

United States of America

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Re:Microphone stopped working on apps, on calls it still works

2020-06-09, 15:46 PM

Hi Keed II, 

 

 

Thanks for the quick response. Is this only happening to WhatsApp Application? Have you tried to uninstall and reinstall this application? Does the issue persists after doing so? For now, we can use the Moto Help Application to diagnose this issue. Run a diagnostic first on Moto Help App > Fix > Hardware Test. To get the most accurate result, we recommend running diagnose tests in Safe Mode. Safe mode starts the device without any third-party apps running. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
 

Just turn off and on the phone to boot back to normal mode. Please let us know how it goes.

 

Best regards, 

Mike 

Motorola Support

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