Motorola Community

Moto G PhonesMoto G8 Familymoto g8 power
All Forum Topics
Options

1 Posts

02-17-2017

CO

5 Signins

60 Page Views

  • Posts: 1
  • Registered: ‎02-17-2017
  • Location: CO
  • Views: 60
  • Message 1 of 18

[Moto G8 Power] No 5 GHz Wifi

2020-03-10, 14:49 PM

Recently I bought the Moto G8 Power, and noticed that it is not seeing any 5 GHz Wifi connections (only 2.4 GHz). Already done a factory reset.

Does anyone know if this is normal or just this phone is not compatible with 5 GHz bands? Thank you

 

Phone model: XT2041-1

Bought in Colombia (South America) from local carrier (Claro)

Reply
Options

5 Posts

03-24-2017

GB

30 Signins

330 Page Views

  • Posts: 5
  • Registered: ‎03-24-2017
  • Location: GB
  • Views: 330
  • Message 2 of 18

[Moto G8 Power] No 5 GHz Wifi

2020-03-14, 21:05 PM
The G8 Power doesn't support 5GHz WiFi frequency.
Reply
Options

5 Posts

04-23-2020

US

9 Signins

35 Page Views

  • Posts: 5
  • Registered: ‎04-23-2020
  • Location: US
  • Views: 35
  • Message 3 of 18

Re:[Moto G8 Power] No 5 GHz Wifi

2020-04-23, 11:10 AM
Yes it does. Mine is connected my 5G network
Reply
Options

29 Posts

05-05-2018

GB

44 Signins

447 Page Views

  • Posts: 29
  • Registered: ‎05-05-2018
  • Location: GB
  • Views: 447
  • Message 4 of 18

Re:[Moto G8 Power] No 5 GHz Wifi

2020-04-29, 16:20 PM

moto g5 can connect to 5 GHz Wifi

 

 

 

i know because i have moto g5

 

 

crazy if moto g8 can't connect to 5 GHz Wifi

 

Reply
Options

39 Posts

08-11-2018

US

151 Signins

1223 Page Views

  • Posts: 39
  • Registered: ‎08-11-2018
  • Location: US
  • Views: 1223
  • Message 5 of 18

Re:[Moto G8 Power] No 5 GHz Wifi

2020-04-30, 1:51 AM
According to the Motorola website it only connect to the 2.4 ghz WIFI. Both power models are 2.4 only.
Reply
Options

29 Posts

05-05-2018

GB

44 Signins

447 Page Views

  • Posts: 29
  • Registered: ‎05-05-2018
  • Location: GB
  • Views: 447
  • Message 6 of 18

Re:[Moto G8 Power] No 5 GHz Wifi

2020-05-02, 12:43 PM

@ rstewart787 wrote:
 

According to the Motorola website it only connect to the 2.4 ghz WIFI. Both power models are 2.4 only.

 

 

 

 

still crazy that moto g5 can connect to 5 GHz Wifi, but moto g8 power, a newer model can't 

Reply
Options

39 Posts

08-11-2018

US

151 Signins

1223 Page Views

  • Posts: 39
  • Registered: ‎08-11-2018
  • Location: US
  • Views: 1223
  • Message 7 of 18

Re:[Moto G8 Power] No 5 GHz Wifi

2020-05-03, 15:51 PM
I’m wondering if it has something to do with the phone not meant for the states. The phone released in the states dropped the 8.
Reply
Options

2 Posts

04-05-2020

GB

14 Signins

10 Page Views

  • Posts: 2
  • Registered: ‎04-05-2020
  • Location: GB
  • Views: 10
  • Message 8 of 18

Re:[Moto G8 Power] No 5 GHz Wifi

2020-05-11, 13:26 PM
I also hate how it always disconnects with dual band WiFi. Apalling.
Reply
Options

2558 Posts

02-11-2016

US

2987 Signins

56051 Page Views

  • Posts: 2558
  • Registered: ‎02-11-2016
  • Location: US
  • Views: 56051
  • Message 9 of 18

Re:[Moto G8 Power] No 5 GHz Wifi

2020-05-11, 13:37 PM

@ Ben Jerkin wrote:
 

I also hate how it always disconnects with dual band WiFi. Apalling.

 

Hello, are you having connection issues with your moto g8 power? If so please provide the following details.

 

WiFi Router Make/Model/Security type used.

Also please share a bug report when you encounter connection issues.

 

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps, Developer options will be enabled.
3. Go to Settings ->Developer options -> Enable Usb debugging > Toggle On
4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Enable Settings -> Developer options -> Enable Wi-Fi Verbose Logging > Toggle On
6. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
7. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
8. Then upload the BugReport to your personal Google Drive and then share the link to the BugReport on the forums in a reply or via a private message.
9. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

-Tom



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

2 Posts

05-18-2020

CO

1 Signins

10 Page Views

  • Posts: 2
  • Registered: ‎05-18-2020
  • Location: CO
  • Views: 10
  • Message 10 of 18

Re:[Moto G8 Power] No 5 GHz Wifi

2020-05-18, 15:53 PM
Motorola Official web page says it has 5GHz support for WiFi connections, I'm having the same issue.
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete