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15 Posts

06-21-2020

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Moto G8 Power Unable to set wifi calling preferences

2020-07-12, 14:59 PM

Unable to get WiFi calling to function on my new phone.

 

Toggling on and off does not work as it is permanently set to  'CALL OVER MOBILE NETWORK'

 

Tried changing many settings.

Found a post on here from India saying toggle Airplane mode on and off. Sure enough WiFi calling works but switches off as soon as airplane mode is toggled off again to make normal calls.

No result as a network issue was suspected on 3G in India.

 

My network in the UK is EE and they spent an hour trying settings, Network reset, and phone reset [UHG] but still not working.

Tried a SIM Swap but just the same.

 

Battery usage is now very high as it keeps trying.My G7 Power is fine. However I notice it is stuck on 'Wi-Fi Preferred' That is fine.

 

Cheers Andy

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2162 Posts

03-11-2019

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Re:Moto G8 Power Unable to set wifi calling preferences

2020-07-14, 14:55 PM

Hi PollyP,

 

Thanks for reaching out to us with your concern. Is the setting greyed out? Please send us a screenshot showing the Setting. Please update your profile with current phone, carrier and IMEI -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Zeke
Motorola Support



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15 Posts

06-21-2020

GB

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Re:Moto G8 Power Unable to set wifi calling preferences

2020-07-14, 18:13 PM

Hi Zeke.

 

Yes looks greyed out!

By all means thanks.

Updated profile and settings.

 

Attached screen grabs with wifi calling on and off and preference.

 

The other grabs show the ICONS as they did not alter.

 

Cheers Andy

 

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15 Posts

06-21-2020

GB

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Re:Moto G8 Power Unable to set wifi calling preferences

2020-07-14, 18:14 PM
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Re:Moto G8 Power Unable to set wifi calling preferences

2020-07-14, 18:20 PM

Found another post on EE that suggested a setting in the router is not correct but do not know how to alter that. Anyway as we speak the G7 is fine:-

The post said:-

 

Problem resolved.  Setting in router was causing the issue.  IPsec disabled in router settings and WiFi calling symbol is now showing on phone.

 

And:-

 

Re: Motorola g8 plus WiFi calling

‎06-02-2020 10:01 AM

@Jfen2   WiFi calling only kicks in if you have poor to no signal. You’ll probably find your device is trying to connect to a cellular signal as it’s probably just strong enough to stop WiFi calling kicking in.  Using airplane mode when at home is probably going to be your best bet.   But try restarting the device and your router.  Leave the the router off for 30+ seconds and if you can try relocating the router to a different location. 



Click Here To See How to Unlock your Phone or Tablet,
 

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Re: Motorola g8 plus WiFi calling

‎06-02-2020 09:59 PM

Hi, yep switching to aeroplane stops the dropouts .Must be an issue with this model on phone, does not happen on iPhone or another android phone I have. Is there another setting on the phone that could sort it?

 

 

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Re:Moto G8 Power Unable to set wifi calling preferences

2020-07-15, 15:04 PM

Hi PollyP,

 

Thanks for sharing the solution. This might help with other users experiencing the issue. Try contacting the service provider of your Wi-Fi to change or adjust that particular setting. 

 

Best regards,
Zeke
Motorola Support



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Re:Moto G8 Power Unable to set wifi calling preferences

2020-07-16, 8:22 AM

Hi Zeke.

Thanks for the reply.

Sorry to say it was NOT my solution, just someone else's as my IPSEC is okay as the G7 phone works fine.

Cannot get the answer to why I cannot change the settings and as you asked YES greyed out.

 

Cheers Andy

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Re:Moto G8 Power Unable to set wifi calling preferences

2020-07-16, 14:58 PM

Hi PollyP,

 

We'll try look further into this. We will let you know if there is an update or we need more information from you.

 

Best regards,
Zeke
Motorola Support



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1 Posts

07-17-2020

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Re:Moto G8 Power Unable to set wifi calling preferences

2020-07-17, 5:23 AM
Hi Zeke, I recently bought a new factory unlocked Moto G8 Power (XT2041-1) from a retailer in the US. I'm very surprised and disappointed that it has no WiFi calling feature. I need WiFi calling badly because I have poor cellular signal reception at my house and office. My wireless carrier is T-Mobile, and it supports WiFi calling on my wife's iPhone using the same SIM. I know even Moto power G7 has WiFi calling support, and couldn't understand why this feature was stripped off from a newer version of Moto G phones. I wonder if it is possible to have this feature recovered with a software update. If not, does the North American version of Moto G power phone have built in WiFi calling feature?
Screenshot_20200716-221000.png
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2162 Posts

03-11-2019

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Re:Moto G8 Power Unable to set wifi calling preferences

2020-07-17, 14:52 PM

Hi lchen43,

 

The Moto G8 Power does not support Wi-Fi calling in the US but the Moto G Power does support Wi-Fi calling. The phone that you purchase is not meant for use in the US. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only in warranty in the country/region in which they are intended for sale.

 

Best regards,
Zeke
Motorola Support



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