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07-20-2020

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Phone starts ringing when I connect to USB charging port of my SurfaceBook power supply

2020-07-20, 15:14 PM

Hi,

 

I've just upgraded from a G3 to G8 Power. 

 

I used to charge my G3 sometimes using the auxiliary USB port of my laptop charger (Surface Book 2). This port is 5V 1.5A USB 2.0.

 

I just tried connecting my G8 Power in the same way and it started ringing and notified "Charging Rapidly". I couldn't get it to stop so disconnected it.

 

Is it OK to use this charger? Is "Charging Rapidly" a bad thing? Or just a notification/ringing that I couldn't turn off for some reason?

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1896 Posts

03-11-2019

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Re:Phone starts ringing when I connect to USB charging port of my SurfaceBook power supply

2020-07-21, 15:56 PM

Hi Jonojono,

 

Thanks for posting. The phone is supposed to vibrate and notify you that the phone is charging when plugged to a power source however this only rings once. Have you tried using a different USB cable or a different USB port?

 

Best regards,
Zeke
Motorola Support



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Re:Phone starts ringing when I connect to USB charging port of my SurfaceBook power supply

2020-07-30, 11:45 AM

Hi Zeke,

I only have this problem using the charging method described (which only has one port).

Using any other USB source my phone charges normally.

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1896 Posts

03-11-2019

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Re:Phone starts ringing when I connect to USB charging port of my SurfaceBook power supply

2020-07-30, 14:06 PM

Hi Jonojono,

 

Charging rapidly is fine. However, it looks sounds like the charger is not maintaining the constant quick charge which is why you keep getting the notification. I personally wouldn't recommend it and would recommend using the supplied charger that came with the phone. Please let me know if you have a question or clarification.

 

Best regards,
Zeke
Motorola Support



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