Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G Phonesmoto g8 power
All Forum Topics
Options

7 Posts

07-31-2020

Italy

43 Signins

165 Page Views

  • Posts: 7
  • Registered: ‎07-31-2020
  • Location: Italy
  • Views: 165
  • Message 1 of 15

lost gps while making calls

2020-07-31, 14:21 PM

my phone cannot keep up gps navigation if I start a call.

 

How can I fix it?

Reply
Options

4519 Posts

03-11-2019

United States of America

782 Signins

62255 Page Views

  • Posts: 4519
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 62255
  • Message 2 of 15

Re:lost gps while making calls

2020-08-04, 15:37 PM

Hi Mfede04,

 

I will try my best to help you with this. Are you using mobile data when connecting to the GPS and if you have VoLTE enabled by your carrier?

 

Best regards,
Zeke
Motorola Support



Did someone help you today? Press the Thumbs up icon on the bottom right thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

7 Posts

07-31-2020

Italy

43 Signins

165 Page Views

  • Posts: 7
  • Registered: ‎07-31-2020
  • Location: Italy
  • Views: 165
  • Message 3 of 15

Re:lost gps while making calls

2020-08-06, 8:26 AM

Hi Zeke

 

yes, this happens when I use Maps for car navigation, so with data connection and my carrier has 4G data enabled.

Reply
Options

4519 Posts

03-11-2019

United States of America

782 Signins

62255 Page Views

  • Posts: 4519
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 62255
  • Message 4 of 15

Re:lost gps while making calls

2020-08-06, 12:53 PM

Hi Mfede04,

 

VoLTE is different from 4G connection. If you do not have VoLTE turned on, you will get disconnected to 4G network during calls. That may be the reason why you are disconnecting via GPS during calls. 

 

Best regards,
Zeke
Motorola Support



Did someone help you today? Press the Thumbs up icon on the bottom right thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

7 Posts

07-31-2020

Italy

43 Signins

165 Page Views

  • Posts: 7
  • Registered: ‎07-31-2020
  • Location: Italy
  • Views: 165
  • Message 5 of 15

Re:lost gps while making calls

2020-08-07, 8:22 AM

Sorry I don't get the point.

My problem is not losing data connection during calls. My problem is that I cannot use the maps for car navigation because if I receive a call during navigation, the GPS stops working. I've never seen this problem on a smartphone before, cannot be a carrier problem.

Reply
Options

4519 Posts

03-11-2019

United States of America

782 Signins

62255 Page Views

  • Posts: 4519
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 62255
  • Message 6 of 15

Re:lost gps while making calls

2020-08-07, 13:39 PM

Hi Mfede04,

 

Does the GPS navigation show that the car has stopped when the GPS is down during calls? 

 

Best regards,
Zeke
Motorola Support

 

 



Did someone help you today? Press the Thumbs up icon on the bottom right thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

7 Posts

07-31-2020

Italy

43 Signins

165 Page Views

  • Posts: 7
  • Registered: ‎07-31-2020
  • Location: Italy
  • Views: 165
  • Message 7 of 15

Re:lost gps while making calls

2020-08-07, 13:59 PM

i tried with two different apps:

with google maps the pointer stops and gets updated position as soon as I close the call

with waze the position updates every once in a while but not precisely

As I told, I also tried in recovery mode with google maps with same result

Reply
Options

4519 Posts

03-11-2019

United States of America

782 Signins

62255 Page Views

  • Posts: 4519
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 62255
  • Message 8 of 15

Re:lost gps while making calls

2020-08-11, 14:21 PM

Hi Mfede04,

 

Please provide us a bug report after a call during car navigation. You will need to have access to the developer settings to generate a bug report.

 

To enable developer options: 
1. Go to Settings > About phone > Build number 
2. Tap Build number seven times. After the first few taps, you should see the steps counting down until you unlock the developer options. Once activated, you will see a message that reads, “You are now a developer!”
3. Go back to Settings, where you’ll find a Developer options entry in the menu

 

BUG REPORT FOR NORMAL ISSUE:
Go to Settings ->Developer options -> Enable USB debugging > Toggle On
Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
Once the issue is reproduced: Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.
Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
Then upload the BugReport to your personal Google Drive and then share the link of the Bug Report via Private Message.
Provide observations of what you saw happen right before the bug report was taken. Please indicate the local time when you observed the behavior.

 

Best regards,
Zeke
Motorola Support



Did someone help you today? Press the Thumbs up icon on the bottom right thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

7 Posts

07-31-2020

Italy

43 Signins

165 Page Views

  • Posts: 7
  • Registered: ‎07-31-2020
  • Location: Italy
  • Views: 165
  • Message 9 of 15

Re:lost gps while making calls

2020-08-19, 10:47 AM

just to check.. did you receive the message with the bug report?

 

thanks

Reply
Options

4519 Posts

03-11-2019

United States of America

782 Signins

62255 Page Views

  • Posts: 4519
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 62255
  • Message 10 of 15

Re:lost gps while making calls

2020-08-19, 15:50 PM

Hi Mfede04,

 

Yes, I did check that you sent the bug report to my Inbox. Thank you so much, this will help us a lot. I'll post back once we have some updates. 

 

Best regards,
Zeke
Motorola Support



Did someone help you today? Press the Thumbs up icon on the bottom right thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms