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05-13-2020

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moto g8 Power widevine L1 certification.

2020-05-13, 9:02 AM

My netflix account is saying that my moto G8 power XT2041-3 has only a widevine L3 certfication althoug the Qualcomm Snapdragon 665 is compatible to a widevine L1 certfication for HD streaming.

 

What should i do to upgrade my moto G8 power to the L1 cert or will this be fixed in a new S/W release?

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1974 Posts

03-11-2019

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  • Message 2 of 19

Re:moto g8 Power widevine L1 certification.

2020-05-13, 14:14 PM

Hi JuJuJUJU,


Thanks for posting. Please update your profile with current phone, carrier and IMEI -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems. We would also like to know the phone's current software build.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Zeke
Motorola Support



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108 Posts

01-05-2020

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  • Message 3 of 19

Re:moto g8 Power widevine L1 certification.

2020-05-13, 16:32 PM
The certificate has to be installed. Motorola probably not bothered to apply for. You have to have higher streaming account from Netflix as well. Also, in Covid 19 times; streaming rate has decreased to save Bandwidth & enable more people to view. Stay Safe...
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3 Posts

05-13-2020

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  • Message 4 of 19

Re:moto g8 Power widevine L1 certification.

2020-05-14, 8:46 AM

Thank you Agent Zeke for your assistance. I completed my profile (current phone, carrier and IMEI) as requested.  Motorola Privacy settings are also  active. Android S/W release is QPE30.79-75 (Feb. 2020). 

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3 Posts

05-13-2020

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  • Message 5 of 19

Re:moto g8 Power widevine L1 certification.

2020-05-14, 8:58 AM

Thank you for your response. I have the netflix standard package which allows HD streaming. Other platforms on which is running NETFLIX and  which we are using have the L1 certification. Streaming quality is HD even in COVID 19 times. Therefore I believe the problem is specific to the telephone model i am using. 

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  • Message 6 of 19

Re:moto g8 Power widevine L1 certification.

2020-05-14, 11:37 AM
As said., believe the phone is Not certified.
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1974 Posts

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  • Message 7 of 19

Re:moto g8 Power widevine L1 certification.

2020-05-14, 16:00 PM

Hi JuJuJUJU,

 

Thanks for updating your profile. We are working HD support on video streaming apps such as Netflix on the next future updates. 

 

Best regards,
Zeke
Motorola Support 



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108 Posts

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  • Message 8 of 19

Re:moto g8 Power widevine L1 certification.

2020-05-17, 7:44 AM
How about moto g8 plus??
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1974 Posts

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  • Message 9 of 19

Re:moto g8 Power widevine L1 certification.

2020-05-19, 15:05 PM

Hi Carl1313,

 

Currently, we do not have any information if the G8 Plus would also get HD support. We'll get back at you once we have confirmation.

 

Best regards,
Zeke
Motorola Support



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1974 Posts

03-11-2019

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  • Message 10 of 19

Re:moto g8 Power widevine L1 certification.

2020-05-20, 18:55 PM

Hi Carl1313,

 

We'll have improvements for HD Streaming on G8 Plus in the Android 10 update.

 

Best regards,
Zeke
Motorola Support



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