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06-29-2020

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'ring ring' inaudable when calling some contacts

2020-06-29, 11:27 AM
Hi all. When calling out from my G8 power. With some contacts I hear the 'ring ring' (whilst waiting for the contact to answer) perfectly well and with some contacts it's almost inaudible. Thanks
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1407 Posts

03-11-2019

US

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Re:'ring ring' inaudable when calling some contacts

2020-07-01, 13:52 PM

Hi sqz2000,

 

Thanks for reaching out to us with your concern. The ring-back sound is generally handled by the network or the other parties network. Does it only happen with the same contacts? Does it happen every time with these contacts?

 

Best regards,
Zeke
Motorola Support


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3 Posts

06-29-2020

GB

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Re:'ring ring' inaudable when calling some contacts

2020-07-02, 8:53 AM
Hi. I have been in contact with tech support and so far they have been unable to resolve this . I have done a soft and hard reset and a simswap. The problem remains. Whenever I call a contact who is on the Vodafone network the ringing sound is almost inaudible. Calling any other network or landline and the ringing sound is fine. I am looking forward to this being resolved. Very frustrating on a brand new handset. Cheers
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2229 Posts

02-11-2016

US

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Re:'ring ring' inaudable when calling some contacts

2020-07-02, 14:27 PM

@ sqz2000 wrote:
 

Hi. I have been in contact with tech support and so far they have been unable to resolve this . I have done a soft and hard reset and a simswap. The problem remains. Whenever I call a contact who is on the Vodafone network the ringing sound is almost inaudible. Calling any other network or landline and the ringing sound is fine. I am looking forward to this being resolved. Very frustrating on a brand new handset. Cheers

 

I still feel this would be a network related thing and not something on the phone. Do you have another phone you can put your SIM into and test with? If so, do you still experience this? If you do test with another model please provide the Make/Model of that other device.

 

-Tom



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3 Posts

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GB

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Re:'ring ring' inaudable when calling some contacts

2020-07-02, 16:38 PM

Hi Tom. My old phone is a Motorola G5S plus. I popped my sim back in that phone when I first experienced this fault with the new handset and it was perfectly ok. After my sim swap I found no difference with the new handset so I tried the new sim in the old G5S plus and again, it was perfectly ok. It's getting to the point where I would like my money back or a replacement new handset. Regards. Nick

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3 Posts

06-29-2020

GB

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Re:'ring ring' inaudable when calling some contacts

2020-07-02, 16:54 PM

Hi again. I have now been in touch will Vodafone. The have remotely checked my new sim and the local Vodafone network. Both are fine. Regards. Nick 

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