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'ring ring' inaudable when calling some contacts

2020-06-29, 11:27 AM
Hi all. When calling out from my G8 power. With some contacts I hear the 'ring ring' (whilst waiting for the contact to answer) perfectly well and with some contacts it's almost inaudible. Thanks
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2162 Posts

03-11-2019

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Re:'ring ring' inaudable when calling some contacts

2020-07-01, 13:52 PM

Hi sqz2000,

 

Thanks for reaching out to us with your concern. The ring-back sound is generally handled by the network or the other parties network. Does it only happen with the same contacts? Does it happen every time with these contacts?

 

Best regards,
Zeke
Motorola Support



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4 Posts

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Re:'ring ring' inaudable when calling some contacts

2020-07-02, 8:53 AM
Hi. I have been in contact with tech support and so far they have been unable to resolve this . I have done a soft and hard reset and a simswap. The problem remains. Whenever I call a contact who is on the Vodafone network the ringing sound is almost inaudible. Calling any other network or landline and the ringing sound is fine. I am looking forward to this being resolved. Very frustrating on a brand new handset. Cheers
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2950 Posts

02-11-2016

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Re:'ring ring' inaudable when calling some contacts

2020-07-02, 14:27 PM

@ sqz2000 wrote:
 

Hi. I have been in contact with tech support and so far they have been unable to resolve this . I have done a soft and hard reset and a simswap. The problem remains. Whenever I call a contact who is on the Vodafone network the ringing sound is almost inaudible. Calling any other network or landline and the ringing sound is fine. I am looking forward to this being resolved. Very frustrating on a brand new handset. Cheers

 

I still feel this would be a network related thing and not something on the phone. Do you have another phone you can put your SIM into and test with? If so, do you still experience this? If you do test with another model please provide the Make/Model of that other device.

 

-Tom



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Re:'ring ring' inaudable when calling some contacts

2020-07-02, 16:38 PM

Hi Tom. My old phone is a Motorola G5S plus. I popped my sim back in that phone when I first experienced this fault with the new handset and it was perfectly ok. After my sim swap I found no difference with the new handset so I tried the new sim in the old G5S plus and again, it was perfectly ok. It's getting to the point where I would like my money back or a replacement new handset. Regards. Nick

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Re:'ring ring' inaudable when calling some contacts

2020-07-02, 16:54 PM

Hi again. I have now been in touch will Vodafone. The have remotely checked my new sim and the local Vodafone network. Both are fine. Regards. Nick 

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Re:'ring ring' inaudable when calling some contacts

2020-07-07, 14:49 PM

@ sqz2000 wrote:
 

 

Hi again. I have now been in touch will Vodafone. The have remotely checked my new sim and the local Vodafone network. Both are fine. Regards. Nick 

 

This is still very strange. You said the only happens when calling another contact who is using Vodafone. So if you were to call the same contact from 10 different locations would all 10 attempts that the same inaudible ring tone? What I'm getting at is does this happen regardless of where you are every time you try to call someone on Vodafone?

 

-Tom



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06-21-2020

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Re:'ring ring' inaudable when calling some contacts

2020-07-14, 19:38 PM

Quite bizarre.

YES I get this too. Thought it had gone away after altering settings It WAS media volume.

 

However today some numbers I can barely hear them ring. Its all Mobiles though..

Call volume and quality is okay.

 

Cheers Andy

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Re:'ring ring' inaudable when calling some contacts

2020-07-17, 16:20 PM

Hi PollyP,

 

Did you already reported this to your service provider? Also, if changing the media volume no longer changes the ring volume?

 

Best regards,
Zeke
Motorola Support



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Re:'ring ring' inaudable when calling some contacts

2020-07-22, 20:14 PM
Thanks Zeke Not getting any issues now. Still monitoring. Thanks
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