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16 Posts

05-14-2020

Brazil

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MOTO G8 Play bluetooth Issue with JBL GO 2

2020-05-16, 16:31 PM

I have a brand-new MOTO G8 Play, less than 7 days since I bought it, and some strange behavior is happening with Bluetooth. When connected on my JBL GO 2 Bluetooth speaker the audio seems to lag, stutter and connection drops, it's unusable. This happens only with MOTO G8 Play on JBL GO 2, with my MI Air Dots and generic bluetooth speakers it does not happen. All other android devices works perfectly with my JBL GO 2 but not mine. 


Is someone having with the same kind of problem? Should I take back my device to the vendor?

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2975 Posts

04-04-2018

India

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Re:MOTO G8 Play bluetooth Issue with JBL GO 2

2020-05-20, 8:55 AM

@ fbrenomoura wrote:
 

 

I have a brand-new MOTO G8 Play, less than 7 days since I bought it, and some strange behavior is happening with Bluetooth. When connected on my JBL GO 2 Bluetooth speaker the audio seems to lag, stutter and connection drops, it's unusable. This happens only with MOTO G8 Play on JBL GO 2, with my MI Air Dots and generic bluetooth speakers it does not happen. All other android devices works perfectly with my JBL GO 2 but not mine. 


Is someone having with the same kind of problem? Should I take back my device to the vendor?

 

Hi,

 

Sorry to know about this. May I know how often does it happen? Does it disconnect right after you connect the headphones? Can you un-pair the other devices and check? 

 

Also, please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

 

If you need a reference in updating your profile, please click this link - https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Suman



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16 Posts

05-14-2020

Brazil

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  • Message 3 of 16

Re:MOTO G8 Play bluetooth Issue with JBL GO 2

2020-05-20, 14:40 PM

The issue only happen with my MOTO G8 Play JBL GO 2 bluetooth speakers, plus it's disconnect often, with other bluetooth speakers or bluetooth headphones it works fine. My JBL GO 2 Speakers works fine with all my other android devices.

 

 

I'm sending in your inbox a full bug report with Bluetooth HCI snoop log on it.

Also, my profile have the infomation about current phone, carrier and serial number.

 

 

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2975 Posts

04-04-2018

India

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Re:MOTO G8 Play bluetooth Issue with JBL GO 2

2020-05-21, 14:22 PM

@ fbrenomoura wrote:
 

 

The issue only happen with my MOTO G8 Play JBL GO 2 bluetooth speakers, plus it's disconnect often, with other bluetooth speakers or bluetooth headphones it works fine. My JBL GO 2 Speakers works fine with all my other android devices.

 

 

I'm sending in your inbox a full bug report with Bluetooth HCI snoop log on it.

Also, my profile have the infomation about current phone, carrier and serial number.

 

 

 

Thank you for sharing the details and the Bug Report. I have reported our concerned team. 

 

Once updated, I will let you know.

 

Regards,

Suman



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16 Posts

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Brazil

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Re:MOTO G8 Play bluetooth Issue with JBL GO 2

2020-05-28, 19:40 PM
Thanks! For now, the engineers found something interesting on my Bug Report?
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2975 Posts

04-04-2018

India

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Re:MOTO G8 Play bluetooth Issue with JBL GO 2

2020-05-29, 14:10 PM

@ fbrenomoura wrote:
 

Thanks! For now, the engineers found something interesting on my Bug Report?

 

Hi,

 

W have an update from our engineers-- Can you check if issue happens over Network or with local music stored on the device as well?

 

Let us know.

 

Regards,

Suman



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16 Posts

05-14-2020

Brazil

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  • Message 7 of 16

Re:MOTO G8 Play bluetooth Issue with JBL GO 2

2020-06-02, 17:50 PM

Happens in both cases, with spotify and google play music as well. With all audio broadcasted over bluetooth.

 

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2975 Posts

04-04-2018

India

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  • Message 8 of 16

Re:MOTO G8 Play bluetooth Issue with JBL GO 2

2020-06-03, 16:07 PM

@ fbrenomoura wrote:
 

 

Happens in both cases, with spotify and google play music as well. With all audio broadcasted over bluetooth.

 

 

Hi,

 

Thanks for trying! I have updated our concerned team regarding this. I will report you back once I get any new update.

 

Appreciate your cooperation.

 

Regards,

Suman



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16 Posts

05-14-2020

Brazil

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  • Message 9 of 16

Re:MOTO G8 Play bluetooth Issue with JBL GO 2

2020-06-09, 19:43 PM
Still waiting.
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16 Posts

05-14-2020

Brazil

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  • Posts: 16
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  • Message 10 of 16

Re:MOTO G8 Play bluetooth Issue with JBL GO 2

2020-07-02, 13:40 PM

Still nothing?

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