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04-12-2021

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Moto G8 - Flip for DND doesn't work

2021-04-12, 12:16 PM

Flip for DND on my Moto G8 doesn't work.

 

I don't use it very often, but I don't think I should be receiving SMS notifications while the phone is flipped.

 

I haven't tried just using the standard DND feature.

 

Also, the karate chop for torch doesn't work.  Could these two issues be related?

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03-05-2018

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Re:Moto G8 - Flip for DND doesn't work

2021-04-13, 14:04 PM

Hi Kay,

 

Glad it's working now. Please let me know if you need further assistance. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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13492 Posts

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Re:Moto G8 - Flip for DND doesn't work

2021-04-12, 14:19 PM

Hi SisterCluck

 

This is odd. Can you please try clearing Moto Actions apps's data in the Settings > Apps & notification > see all apps > Moto Actions > Clear Data. Please note it will reset the app to its default settings/original settings. Once done, set up your Moto Actions again. Also, if you're using a phone case, try taking it off. See if that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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3 Posts

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Australia

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Re:Moto G8 - Flip for DND doesn't work

2021-04-12, 15:04 PM

Thanks Rich.  There was nothing to "clear data" but I cleared cache. Is that the same?

I am using a phone case, so will test without it if clearing the cache doesn't work.

It might be a few days before I get a result.

I will let you know.

Regards

 

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Re:Moto G8 - Flip for DND doesn't work

2021-04-12, 20:46 PM

Hi SisterCluck

 

Do you see Storage and clear Storage options? You may also quickly observe the behavior while the phone is in safe mode. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Please let me know if both are working there. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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3 Posts

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Re:Moto G8 - Flip for DND doesn't work

2021-04-13, 4:32 AM

Hi Rich, I went into Storage and cleared cache in there.

It is now working. I was testing it by getting a friend to "chat" me and the DND worked. Coincidentally I had a phone call during testing and this went to voicemail, so DND worked.

I did this testing with the case closed.

The karate chop for torch works better with the case open.

Interestingly, now that it's working, when I flip the phone, it vibrates as I am flipping (both ways), which it wasn't doing before.

Thanks for your help.

Regards

Kay

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13492 Posts

03-05-2018

United States of America

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  • Message 6 of 6

Re:Moto G8 - Flip for DND doesn't work

2021-04-13, 14:04 PM

Hi Kay,

 

Glad it's working now. Please let me know if you need further assistance. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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