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08-30-2020

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cant open PDF files in chrome

2020-08-30, 16:22 PM

previously had a E4 2gen which opened PDFs in chrome ok

just bought a G8 cant open PDFs when downloaded just get a blank page is the moto PDF viewer not installed by default now ? 

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Re:cant open PDF files in chrome

2020-08-30, 18:27 PM

Until you get a better answer I use this Ad-Free doc read(does pdf as well),

 

 

https://play.google.com/store/apps/details?id=levi.document.reader&hl=en_GB

 

 

HTH :)

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5 Posts

08-30-2020

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Re:cant open PDF files in chrome

2020-08-31, 15:34 PM
thanks for your reply I will give that a go I tried adding Google PDF reader and that did not work either is this a known problem on android 10 or is it just me that its not working
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2993 Posts

04-04-2018

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Re:cant open PDF files in chrome

2020-09-02, 10:19 AM

@ MJC456 wrote:
 

thanks for your reply I will give that a goI tried adding Google PDF reader and that did not work either is this a known problem on android 10 or is it just me that its not working

 

Hi, 

 

Thanks for writing and letting us know. When you click on any PDF file, it automatically downloads and should be able to see it on the notification bar. Let it download and once it's done, click to open. 

 

For now, I shave shared this PDF file link: https://s23.q4cdn.com/202968100/files/doc_downloads/test.pdf

 

Try opening it and let me know what do you see.

 

Regards,

Suman



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5 Posts

08-30-2020

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Re:cant open PDF files in chrome

2020-09-02, 15:55 PM
hi thanks for your reply No that PDF did not open just a blank black page like all the rest i have tried to open
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5190 Posts

02-11-2016

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Re:cant open PDF files in chrome

2020-09-03, 14:05 PM

@ MJC456 wrote:
 

hi thanks for your replyNo that PDF did not open just a blank black page like all the rest i have tried to open

 

Ok, white page would be normal, as it downloads the PDF in the background. Once you get to the page, pull down your notification panel. Do you see the file downloaded? If so tap on the download notification and see if it opens.

 

-Tom



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Re:cant open PDF files in chrome

2020-09-03, 16:23 PM
it downloads ok as its in the download folder and the size of the PDF is correct but clicking (taping) on it just opens a blank black page
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Re:cant open PDF files in chrome

2020-09-03, 16:31 PM

@ MJC456 wrote:
 

it downloads ok as its in the download folder and the size of the PDF is correct but clicking (taping) on it just opens a blank black page

 

Ok let's do this. Go to Settings > Apps & notifications > See all apps > Menu (3 dots on top right) > Reset app preferences. Now go back and tap on the pdf in your download folder and let me know what happens.

 

-Tom



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Re:cant open PDF files in chrome

2020-09-04, 15:19 PM

Thanks everyone for trying to help

I discovered that once downloaded a pdf, if I uploaded it to google drive

I could then read it ok which is a crazy situation

so I have given up and installed the adobe pdf reader app which works ok (not a great lover of adobe software)

still left with the puzzle of should the Moto G8 + android 10 natively open PDFs as every other smart phone I have had does 

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5190 Posts

02-11-2016

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Re:cant open PDF files in chrome

2020-09-08, 14:41 PM

@ MJC456 wrote:
 

 

Thanks everyone for trying to help

I discovered that once downloaded a pdf, if I uploaded it to google drive

I could then read it ok which is a crazy situation

so I have given up and installed the adobe pdf reader app which works ok (not a great lover of adobe software)

still left with the puzzle of should the Moto G8 + android 10 natively open PDFs as every other smart phone I have had does 

 

I'm glad you found a workaround, however, I do believe that G8 should be able to open without the need for a 3rd party app. If you'd like to continue troubleshooting, we'll be here to assist. Just let us know.

 

-Tom



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